Summary
Overview
Work History
Education
Skills
Timeline
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Laura Donahoo

Des Moines,IA

Summary

Accomplished Client Manager at CDS Global, adept in analytical problem-solving and building strong client relationships. Leveraged systems expertise to enhance operational efficiency and client satisfaction. Proven track record in fostering team collaboration and driving significant improvements in customer service and retention. Skilled in both relationship building and software systems, consistently delivering tailored solutions to meet diverse client needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Client Manager

CDS Global
03.2018 - Current
  • Maintained a working knowledge of CDS Global's systems to better address the needs of Clients.
  • Worked with other team members to establish Standard Operating Procedures
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Scheduled and attended meetings with clients and prospective clients as requested.

Director

Christ The King Day Care
08.2011 - 03.2018
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

Administrative Assistant/Account Specialist/Account Manager

CDS Global
02.2001 - 08.2011
  • Maintained a working knowledge of CDS Global's systems to better address the needs of Clients.
  • Worked with other team members to establish Standard Operating Procedures
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Scheduled and attended meetings with clients and prospective clients as requested.


Owner/Director

WeeCare
10.1998 - 10.2000
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Teacher

Immaculate Conception Catholic School
08.1991 - 05.1998
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

Bachelor of Science - Elementary Education

Arkansas State University
State University, AR
05.1989

Skills

  • Analytical problem solver
  • Relationship Building
  • Rapport and relationship building
  • Systems and software expertise

Timeline

Client Manager

CDS Global
03.2018 - Current

Director

Christ The King Day Care
08.2011 - 03.2018

Administrative Assistant/Account Specialist/Account Manager

CDS Global
02.2001 - 08.2011

Owner/Director

WeeCare
10.1998 - 10.2000

Teacher

Immaculate Conception Catholic School
08.1991 - 05.1998

Bachelor of Science - Elementary Education

Arkansas State University

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Laura Donahoo