Laura L. Hyson
Social Services
Bossier City,La
Summary
Looking for a challenging position in client services and administrative support where my interpersonal and diverse organizational skills will be utilized. Professional experienced working in fast-paced environment with strong organizational, technical, and interpersonal skills demands. Trustworthy, ethical, and discreet, committed to superior customer service. Confident leader poised in interactions with individuals at all levels. Detail-orientated, quick learner, self-sufficient and resourceful in completing projects; able to multi-task effectively.
Overview
18
18
years of professional experience
Work History
CASA Program Coordinator
Volunteers For Youth Justice
07.2022 - Current
- Assist with support of Recruitment/Training/Community Development in their individual job performance
- Responsible for organization and implementation of all CASA specific fundraisers and events including Volunteer Appreciation, Light of Hope, CASA Superhero Run, CASA Christmas, etc
- Provide coaching to CASA Supervisors and CASA Advocates relating to case and/or volunteer management as needed or as assigned
- Attend Court hearings to observe Advocate Supervisor and Advocate relationships with court personnel and level of advocacy being provided to children in the JDCs
- Responsible for auditing of the Optima database to ensure that all documentation is in compliance with program standards
- Assist in proofing court reports as needed prior to submission to the Courts
- Responsible for verifying program data monthly and ensuring timely submission of PI Reports to CASA-AP
- Responsible for reviewing the CASA-AP Monthly Expenditure Report to ensure that all documentation and expenses are accurate
- Responsible for overseeing the annual CASA-AP budget and making budget adjustments when necessary to ensure that budget categories are balanced
- Responsible for meeting with volunteers in a support role when standards are not being followed in regards to contacts and job duties
- Responsible for collecting accurate quarterly data and submitting timely to CASA AP
- Responsible for annual satisfaction survey collection and submission to CASA AP
- Responsible for ensuring that all CASA Supervisors complete annual evaluations of volunteers and ensuring that evaluations are in volunteer files
- Responsible for reviewing and approving all volunteer files to ensure that all documentation is in compliance with program standards
- Responsible for ensuring that active Advocate information is up to date in OPTIMA (i.e
- Leave status, dismissals, etc.)
- Responsible for oversight of volunteer applications, interviews, and training to ensure that timelines are being met to be in compliance of VYJ Policies and Procedures
- Aid in recruitment, screening, training, and supervision of volunteers
- Assist in providing CASA training for volunteers, staff, and collaborative agencies
- Meet face to face with training staff on a weekly basis to discuss upcoming trainings, recruitment, volunteers, etc
- Assist in proofing of timesheets, mileage logs, and expense reports
- Initial proofreading of all court reports submitted to court in all JDCs
- Other duties assigned by CASA Program Director and/or Executive Director of Volunteers for Youth Justice
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
MHP/MHS Specialist (Part-Time)
Phoenix Family Life Center
11.2015 - Current
- Provide counseling services to children from ages 5 – 17, adults 18 years beyond, teaching anger management, coping skills, conflict resolution skills, and social skills and how to build self- esteem and self-worth
- Explore basic personality structures in family relationships, the mechanisms and symptoms of the specific adjustment problem and its underlying causes and consequences to the individual, and family
- Staffed cases with LPC to discuss the recipient cases, and to include progress notes, responsibility for planning, implementation, and evaluation of services for a recipient's mental health treatment.
CASA Supervisor
Volunteers For Youth Justice
01.2013 - 07.2022
- Volunteers for Youth Justice Court Programs, Update OPTIMA database with case related activities and monitor advocate activity in database in a timely manner
- Proofread advocate court reports, submit for approval, prepare and submit to the court
- Maintain accurate and up to date records of advocates and cases that are assigned, and ensure compliance with National CASA and AP Standards
- Assist in coordination of activities with VYJ such as Advocate Appreciation, CASA in-service training, staff and advocate training, and community awareness
- Meet with Program Coordinator twice a month to discuss case load and advocate assignments
- Check and submit mileage forms for volunteer advocates to Program Director
- Support other CASA Supervisors in their individual job duties as needed
- Attend court for continued custody hearings as assigned
- Provide Case Manager with all necessary documents and information to be uploaded into OPTIMA on daily basis (Waiting list and continued custody)
- Supervise advocates (per CASA AP standards) and assist them whenever the need arises by face to face contact or by phone/email at least twice month
- Attend scheduled court hearings and FTM meetings with advocates
- Evaluate volunteer advocates annually or as needed
- Responsible for making sure children on case load receive services inside VYJ and in community (CASA Christmas)
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
MHP/MHS Specialist (Part-Time)
Superior Counseling, LLC
09.2013 - 11.2015
- Provide counseling services to children from ages 5 – 17, adults 18 years beyond, teaching anger management, coping skills, conflict resolution skills, and social skills and how to build self- esteem and self-worth
- Explore basic personality structures in family relationships, the mechanisms and symptoms of the specific adjustment problem and its underlying causes and consequences to the individual, and family
- Staffed cases with LPC to discuss the recipient cases, and to include progress notes, responsibility for planning, implementation, and evaluation of services for a recipient's mental health treatment.
MHS Specialist (Part-Time)
Contemporary Quality Care, LLC
09.2012 - 09.2013
- Provide counseling services to children from ages 5 – 17, adults 18 years beyond, teaching anger management, coping skills, conflict resolution skills, and social skills and how to build self- esteem and self-worth
- Explore basic personality structures in family relationships, the mechanisms and symptoms of the specific adjustment problem and its underlying causes and consequences to the individual, and family.
FINS Officer
Volunteers For Youth Justice
02.2012 - 01.2013
- Review and process all accepted FINS referrals into the FINS database within five (5) working days
- Evaluate each case for appropriateness based on criminal history, residence, age, and grounds for a referral
- Schedule initial meetings and/or mandatory conferences for each FINS referral by telephone informing the family of the scheduled conference within three (3) days of receiving the referral
- Follow up with a conference appointment letter
- Expedite conferences to be held for children in shelter custody within 24 hours of receiving the referral
- Inform the complainant in writing when a FINS referral has been denied due to the referral not meeting FINS grounds
- Administer the Intake process and/or Youth Interview Assessments to each referred child and parent/caregiver
- Interview the child and parent/caretaker regarding the grounds for the complaint
- Assess the needs of the family which are contributing to the family's dysfunction; recommend appropriate services to address the needs; include recommended services in the Informal Family Plan Agreement (IFSPA)
- Promptly make referrals to service providers and agencies after execution of the IFSPA and coordinate information between service providers and family
- Contact the service providers/agencies in the IFSPA monthly to monitor the families’ participation with services; amend if necessary or as needed
- Respond to Parent/Caregiver, Service Providers, School, District Attorney, and Court concerns within 24 hours
- Review the need for a Request for Petition with the supervisor, and if necessary, draft a Request for Petition for child and/or parent/caregiver that is non-compliant with the IFSPA and services recommended therein
- Maintain accurate, complete, timely, and secure records of client information paying close attention to coordinating information in the FINS database and the clients’ file folder
- Schedule monthly follow-up appointments with each family
- Monitor bi-weekly clients’ school attendance, grades, and discipline record
- Attend IEP/SBLC school meetings if needed.
- Collaborate with school administrators, teachers, school counselors, and child welfare and attendance supervisors to identify and provide solutions for clients
- Be prepared and available to attend court and give court testimony when requested.
Child Support Analyst/Supervisor
Bossier Parish District Attorney
05.2007 - 05.2011
- Oversee a variety of professional assignments to establish paternity, locate absent parents, and secure child support
- Receives referrals for child support services and determines appropriate actions to secure child support, such as enforcement of existing order, initiation of support action, or establishment of paternity
- Serves as liaison to prosecuting attorneys, Friend of the Court, the public, and department personnel concerning procedures and resolving case problems, as well as initiating child support actions, obtaining a court order for support, and/or enforcing or modifying existing court orders
- Conduct analysis to address issues which led to positive outcome.
Domestic Abuse Coordinator
Bossier Parish District Attorney
10.2005 - 05.2007
- Provide advocacy-based counseling to defendants of domestic violence and review eligibility for the domestic abuse program
- Determine through review of defendants past history whether the District Attorney should proceed with prosecution on domestic cases
- Assist with filing of current case files and follow up with defendant’s progress in rehabilitation.
Education
Master of Arts - Psychology, Addiction Counsleing
Kaplan University
Davenport, IA01.2013
Bachelor of Arts - General Studies
La Tech University
Ruston, LA12.2006
Associate of Applied Science - Substance Abuse Counseling
Southern University
Shreveport, LA05.2004
Skills
- Training Coordination
- Clerical Support
- Dependability and Cooperation
- Hiring and Recruitment Knowledge
- Emotional Support
- Victim Advocacy
- Office Administration
- Team Oversight
- Project Coordination
Timeline
CASA Program Coordinator
Volunteers For Youth Justice
07.2022 - Current
MHP/MHS Specialist (Part-Time)
Phoenix Family Life Center
11.2015 - Current
MHP/MHS Specialist (Part-Time)
Superior Counseling, LLC
09.2013 - 11.2015
CASA Supervisor
Volunteers For Youth Justice
01.2013 - 07.2022
MHS Specialist (Part-Time)
Contemporary Quality Care, LLC
09.2012 - 09.2013
FINS Officer
Volunteers For Youth Justice
02.2012 - 01.2013
Child Support Analyst/Supervisor
Bossier Parish District Attorney
05.2007 - 05.2011
Domestic Abuse Coordinator
Bossier Parish District Attorney
10.2005 - 05.2007
Master of Arts - Psychology, Addiction Counsleing
Kaplan University
Bachelor of Arts - General Studies
La Tech University
Associate of Applied Science - Substance Abuse Counseling
Southern University
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