Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Pierce

Bristol,VA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Self-Employed/Owner/Operator

08.2012 - Current
  • Established Owner/Operator of a residential and small business cleaning service.
  • In addition to general cleaning services, I also serve as a personal assistant which duty that include driving to appointments and general clerical services while maintaining confidentiality.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation

Bookkeeper

Roark's Auto Body Repair, LLC
08.2018 - 12.2020
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Completed tax forms in compliance with legal regulations.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.

Johnston Memorial Hospital - Certified Phlebotomist

07.2017 - 11.2017
  • Obtained blood samples for testing using venous and capillary techniques adhering to all safety and institution policies and procedures
  • Verification of patient and specimen information prior to collection with lab request
  • Making sure patients have a thorough understanding of physician requested procedures
  • Handling of patient records to ensure accuracy and patient confidentiality
  • Labeled, centrifuged, and split specimens as specified by test orders
  • Prepare venipuncture equipment, draw blood, and safely store and transport samples.

Abingdon Auto Auction - Auction Clerk

07.2016 - 07.2017
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Completed data entry tasks with accuracy and efficiency
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Contributed to a successful auction environment by maintaining a professional demeanor and providing exceptional customer service
  • Demonstrated flexibility when adapting to changes in auction schedules, adapting quickly to new tasks as needed

SWVA Community Health Systems - Phlebotomy Externship

10.2016 - 12.2016
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
  • Stocked phlebotomy cart or carrier with appropriate supplies
  • Accurately labeled vacutainer tubes with patient name, date and time of collection
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Improved patient satisfaction scores by implementing patient-centered care methodologies within the healthcare system
  • Upheld HIPAA regulations and standards for protecting patient information

Steel Fab Inc - Purchasing Assistant

01.2003 - 12.2005
  • Verified the receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers
  • Established and managed supplier and vendor relationships
  • Verified vendor accounts by reconciling monthly statements and related transactions
  • Kept vendor files accurate and up-to-date to expedite payment processing
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Achieved cost savings by negotiating with suppliers and securing favorable contracts

VA Farm Bureau - Licensed Insurance Agent/CS

05.2003 - 03.2005
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge
  • Finalized sales and collected necessary deposits
  • Collected all premiums on or before effective date of coverage
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request
  • Fostered strong relationships with carrier representatives to stay informed on new offerings and underwriting guidelines, improving the ability to match clients with appropriate coverage options

Purchasing Assistant/Human Resources Administrator

Lynchburg Steel & Specialty-Abingdon Division
02.1999 - 10.2002
  • Analyzed departmental documents for appropriate distribution and filing
  • Copied, logged and scanned supporting documentation and placed all information in client files
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
  • Collaborated with department managers to assess needs
  • Maintained current understanding of state and federal policies such as EEO and ADA
  • Answered questions from employees regarding health benefits and 401k options in person, over the phone and by email.
  • Improved supplier relationships through regular communication and transparent dealings.
  • Maintained accurate records of purchases, pricing, and documentation for audit purposes.
  • Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
  • Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
  • Maintained documentation for all purchases.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.

Education

Certified Phlebotomy Technician (PBT) -

ASCP Board of Certification
Chicago, IL

Phlebotomy Technician Certification -

Virginia Highlands Community College
Abingdon, VA

Certification of Adult and Infant CPR/AED/First Aid -

American Red Cross
Bristol, VA

No Degree - General Studies

Southwest Virginia Community College
Richlands, VA

Associate of Science-upon Completion - Computer And Information Systems Security

Northeast State Community College
Blountville, TN

No Degree - Business Administration

Virginia Highlands Community College
Abingdon, VA

Skills

  • Administrative Oversight
  • Regulatory Compliance
  • Client Service
  • Human Resource Management
  • Relationship Building
  • Small Business Operations
  • Customer Relations
  • Business Administration
  • Time Management
  • Adaptability and Flexibility
  • Organizational Skills
  • Work Planning and Prioritization

References

References available upon request.

Timeline

Bookkeeper

Roark's Auto Body Repair, LLC
08.2018 - 12.2020

Johnston Memorial Hospital - Certified Phlebotomist

07.2017 - 11.2017

SWVA Community Health Systems - Phlebotomy Externship

10.2016 - 12.2016

Abingdon Auto Auction - Auction Clerk

07.2016 - 07.2017

Self-Employed/Owner/Operator

08.2012 - Current

VA Farm Bureau - Licensed Insurance Agent/CS

05.2003 - 03.2005

Steel Fab Inc - Purchasing Assistant

01.2003 - 12.2005

Purchasing Assistant/Human Resources Administrator

Lynchburg Steel & Specialty-Abingdon Division
02.1999 - 10.2002

Certified Phlebotomy Technician (PBT) -

ASCP Board of Certification

Phlebotomy Technician Certification -

Virginia Highlands Community College

Certification of Adult and Infant CPR/AED/First Aid -

American Red Cross

No Degree - General Studies

Southwest Virginia Community College

Associate of Science-upon Completion - Computer And Information Systems Security

Northeast State Community College

No Degree - Business Administration

Virginia Highlands Community College
Laura Pierce