Laura Pierce
Bristol,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Self-Employed/Owner/Operator
08.2012 - Current
- Established Owner/Operator of a residential and small business cleaning service.
- In addition to general cleaning services, I also serve as a personal assistant which duty that include driving to appointments and general clerical services while maintaining confidentiality.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
Bookkeeper
Roark's Auto Body Repair, LLC
08.2018 - 12.2020
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed tax forms in compliance with legal regulations.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Johnston Memorial Hospital - Certified Phlebotomist
07.2017 - 11.2017
- Obtained blood samples for testing using venous and capillary techniques adhering to all safety and institution policies and procedures
- Verification of patient and specimen information prior to collection with lab request
- Making sure patients have a thorough understanding of physician requested procedures
- Handling of patient records to ensure accuracy and patient confidentiality
- Labeled, centrifuged, and split specimens as specified by test orders
- Prepare venipuncture equipment, draw blood, and safely store and transport samples.
Abingdon Auto Auction - Auction Clerk
07.2016 - 07.2017
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Completed data entry tasks with accuracy and efficiency
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Contributed to a successful auction environment by maintaining a professional demeanor and providing exceptional customer service
- Demonstrated flexibility when adapting to changes in auction schedules, adapting quickly to new tasks as needed
SWVA Community Health Systems - Phlebotomy Externship
10.2016 - 12.2016
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Stocked phlebotomy cart or carrier with appropriate supplies
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Improved patient satisfaction scores by implementing patient-centered care methodologies within the healthcare system
- Upheld HIPAA regulations and standards for protecting patient information
Steel Fab Inc - Purchasing Assistant
01.2003 - 12.2005
- Verified the receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers
- Established and managed supplier and vendor relationships
- Verified vendor accounts by reconciling monthly statements and related transactions
- Kept vendor files accurate and up-to-date to expedite payment processing
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Achieved cost savings by negotiating with suppliers and securing favorable contracts
VA Farm Bureau - Licensed Insurance Agent/CS
05.2003 - 03.2005
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Finalized sales and collected necessary deposits
- Collected all premiums on or before effective date of coverage
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request
- Fostered strong relationships with carrier representatives to stay informed on new offerings and underwriting guidelines, improving the ability to match clients with appropriate coverage options
Purchasing Assistant/Human Resources Administrator
Lynchburg Steel & Specialty-Abingdon Division
02.1999 - 10.2002
- Analyzed departmental documents for appropriate distribution and filing
- Copied, logged and scanned supporting documentation and placed all information in client files
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Collaborated with department managers to assess needs
- Maintained current understanding of state and federal policies such as EEO and ADA
- Answered questions from employees regarding health benefits and 401k options in person, over the phone and by email.
- Improved supplier relationships through regular communication and transparent dealings.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
- Collaborated with other departments to identify opportunities for cost reduction or process improvements within the purchasing function.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
- Maintained documentation for all purchases.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
Education
Certified Phlebotomy Technician (PBT) -
ASCP Board of Certification
Chicago, ILPhlebotomy Technician Certification -
Virginia Highlands Community College
Abingdon, VACertification of Adult and Infant CPR/AED/First Aid -
American Red Cross
Bristol, VANo Degree - General Studies
Southwest Virginia Community College
Richlands, VAAssociate of Science-upon Completion - Computer And Information Systems Security
Northeast State Community College
Blountville, TNNo Degree - Business Administration
Virginia Highlands Community College
Abingdon, VASkills
- Administrative Oversight
- Regulatory Compliance
- Client Service
- Human Resource Management
- Relationship Building
- Small Business Operations
- Customer Relations
- Business Administration
- Time Management
- Adaptability and Flexibility
- Organizational Skills
- Work Planning and Prioritization
References
References available upon request.
Timeline
Bookkeeper
Roark's Auto Body Repair, LLC
08.2018 - 12.2020
Johnston Memorial Hospital - Certified Phlebotomist
07.2017 - 11.2017
SWVA Community Health Systems - Phlebotomy Externship
10.2016 - 12.2016
Abingdon Auto Auction - Auction Clerk
07.2016 - 07.2017
Self-Employed/Owner/Operator
08.2012 - Current
VA Farm Bureau - Licensed Insurance Agent/CS
05.2003 - 03.2005
Steel Fab Inc - Purchasing Assistant
01.2003 - 12.2005
Purchasing Assistant/Human Resources Administrator
Lynchburg Steel & Specialty-Abingdon Division
02.1999 - 10.2002
Certified Phlebotomy Technician (PBT) -
ASCP Board of Certification
Phlebotomy Technician Certification -
Virginia Highlands Community College
Certification of Adult and Infant CPR/AED/First Aid -
American Red Cross
No Degree - General Studies
Southwest Virginia Community College
Associate of Science-upon Completion - Computer And Information Systems Security
Northeast State Community College
No Degree - Business Administration
Virginia Highlands Community College
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