Laura L. Smith
Oviedo,FL
Summary
Experienced property management and operations coordinator in the roofing industry. Proficient in lease administration, maintenance oversight, and client communication. Expertise in conflict resolution and vendor management, with a proven track record of enhancing workflow efficiency and service quality. Recognized for strong organizational skills and adaptability in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Convention Coordinator (Part-time)
ThExpos
Orlando, FL
03.2015 - Current
- Greeted vendors and organized placement within convention hall.
- Set up registration areas for Bridal Conventions to ensure efficiency.
- Collected flyers, giveaways, and packages for attendees.
Operations Coordinator
Sterling Roofing and Construction
Longwood, FL
05.2024 - 12.2025
- Organized permits for new roof construction, re-roofs, and repair projects.
- Scheduled all roofing work with vendors and coordinated directly with residents.
- Maintained workflow documentation to ensure timely project completion and compliance.
- Communicated with inspectors and municipalities to track permitting status.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Liaised between customers and management to ensure smooth operations delivery.
New Business Manager & Leasing Manager
Porterhouse Properties
Orlando, FL
11.2024 - 04.2025
- Designed promotional campaigns to target key demographics and maximize exposure.
- Supervised production of annual rent, operating expenses, and real estate adjustments.
- Conducted market research to identify prospective tenants and competitive rental rates.
- Facilitated communication between tenants and property management for issue resolution.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured compliance with federal, state, and local property leasing regulations.
- Coordinated move-in/move-out procedures, including inspections and cleaning services.
- Generated reports on monthly performance metrics related to leasing operations.
Property Manager
Northpoint Asset Managment
Orlando, FL
05.2024 - 11.2024
- Issued non-payment notices to delinquent tenants according to lease regulations.
- Responded to tenant maintenance requests, ensuring optimal building functionality.
- Compiled operational and financial data for review by regional manager.
- Guided junior team members, promoting professional growth and development.
- Oversaw daily operations and maintenance across multiple properties.
- Managed tenant maintenance requests efficiently to improve overall satisfaction.
- Developed marketing strategies for vacant units utilizing online and print media.
- Conducted property showings and evaluated applications from prospective tenants.
Property Manager
Wilson Management Group
Longwood, FL
11.2023 - 05.2024
- Managed portfolio of 100 properties across East Orlando and Seminole County.
- Utilized RentVine for efficient management of maintenance, rent collection, and communications.
- Coordinated annual inspections and move-out evaluations for properties.
- Collaborated with owners and vendors to address maintenance issues promptly.
- Assisted owners in planning full property renovations, managing budgets, and processing invoices.
- Established competitive rental rates for vacant properties and renewals.
- Developed and executed marketing strategies to attract tenants for vacant units.
- Achieved minimal vacancy rates through effective property management.
Property Manager/Realtor
TrustHome Properties, Inc
Orlando, FL
11.2020 - 09.2023
- Managed portfolio of 256 properties across Central Florida to maximize occupancy rates.
- Developed strategic plans and marketing collateral to achieve tenancy goals.
- Utilized Appfolio for comprehensive management of owner, property, and tenant accounts.
- Investigated and resolved tenant complaints in collaboration with maintenance and property management teams.
- Established rental rates and recommended pricing strategies to enhance profitability.
- Coordinated inspections with vendors to ensure timely maintenance and turnover processes.
- Supported leasing department in marketing strategies for vacant properties and application processes.
- Maintained strong owner relationships through regular updates on investment portfolios.
Property Manager/Leasing Agent/Executive Assistant
All About Management, Inc
Lake Mary, FL
01.2020 - 08.2020
- Managed rental properties, ensuring safe, clean, and secure premises while filling vacancies.
- Administered financial functions, including accounts payable and receivable, security deposits, and rent.
- Reviewed leasing applications, performed credit checks, and conducted background investigations.
- Developed policies to ensure compliance with regulatory requirements and enhance operational efficiency.
- Fostered relationships with owners and residents to achieve profitability and tenancy goals.
- Maintained market-ready units by coordinating maintenance teams for optimal property conditions.
- Leveraged Appfolio to manage portfolios and analyze financial statements for revenue growth strategies.
- Communicated property issues to landlords to expedite maintenance requests and improve tenant satisfaction.
Education
Florida Real Estate License -
Central Florida Real Estate Class
11-2016
Skills
- Property management and lease administration
- Tenant relations and conflict resolution
- Market analysis and financial reporting
- Property inspections
- Permit processing
- Project management
- Vendor coordination
- Conflict resolution
Certification
- Florida Real Estate License
- Notary Public
Timeline
New Business Manager & Leasing Manager
Porterhouse Properties
11.2024 - 04.2025
Operations Coordinator
Sterling Roofing and Construction
05.2024 - 12.2025
Property Manager
Northpoint Asset Managment
05.2024 - 11.2024
Property Manager
Wilson Management Group
11.2023 - 05.2024
Property Manager/Realtor
TrustHome Properties, Inc
11.2020 - 09.2023
Property Manager/Leasing Agent/Executive Assistant
All About Management, Inc
01.2020 - 08.2020
Convention Coordinator (Part-time)
ThExpos
03.2015 - Current
Florida Real Estate License -
Central Florida Real Estate Class
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