Laura Lakota Harding
Vineyard,Utah
Summary
Dynamic General Manager with a proven track record at Jersey Mikes Subs, excelling in leadership and operations management. Enhanced customer satisfaction through strategic feedback systems and resolved conflicts effectively, fostering a collaborative team culture. Skilled in training and coaching, driving sales growth while ensuring high employee engagement and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Jersey Mikes Subs
05.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw a diverse team, ensuring high employee satisfaction and fostering positivity.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
Team Leader
TopGolf
10.2022 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Assistant Manager
Bronxton
03.2021 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
Cosmetology
Paul Mitchell The School
Provo, UT01.2022
Pleasant Grove High School
Pleasant Grove, UT05.2019
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
Certification
Microsoft word and excel
Timeline
General Manager
Jersey Mikes Subs
05.2024 - Current
Team Leader
TopGolf
10.2022 - 06.2024
Assistant Manager
Bronxton
03.2021 - 03.2023
Cosmetology
Paul Mitchell The School
Pleasant Grove High School
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