LAURALEE VELARDE
Las Vegas,NV
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in the role.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist (Contract)
Concentrix WFH
04.2025 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved 15-20 technical support inquiries per day.
- Documented support interactions for future reference.
- Recorded and maintained relevant notes for each client and work order.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Walked individuals through basic troubleshooting tasks.
Laundry Attendant (Part Time)
Rainbow Laundromat
09.2024 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
Call Center Representative
Water Wings Swim School
01.2024 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Back of House Team Member
Chick-fil-A
07.2019 - 12.2023
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Prepared food and drinks while following safe food handling procedures.
- Loaded dishes, glasses and tableware into dishwashing machines.
Front of House Associate
Panda Express
08.2022 - 10.2023
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Established welcoming atmosphere by greeting each guest warmly.
- Processed customer payments and balanced cash drawers.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Portioned and wrapped food to place directly on plates for service to patrons.
Education
High school diploma or GED - Technical Vocational Education
Ditumabo National High School
04.2018
Skills
- Cash handling and invoicing
- Excel and Microsoft Office expertise
- Food preparation and kitchen management
- Upselling and customer support
- Fast-paced environment adaptability
- Data entry and file management
- Cleaning and sanitation practices
- Event preparation and coordination
- Flexible scheduling capabilities
- Positive attitude and teamwork
- Problem resolution and technical support
- Verbal and written communication skills
- Customer service management
Groups
LVPB Organization, Group Facilitator, 06/01/23, In charge of Booking for a Court Rental, Assisting with Schedules., Maintained a positive attitude while facilitating private runs with the intention of encouraging engagement from all participants., Operated a scoreboard and clock system accurately to keep track of elapsed playing time.
Certification and License:
Food Handler License
Driver License
Security Awareness - Expert and Sales Consultant
Privacy Awareness Foundations
FTC Order Compliance Training Customer Success
Languages
English
Native or Bilingual
Tagalog (Philippines)
Native or Bilingual
Timeline
Technical Support Specialist (Contract)
Concentrix WFH
04.2025 - Current
Laundry Attendant (Part Time)
Rainbow Laundromat
09.2024 - Current
Call Center Representative
Water Wings Swim School
01.2024 - 07.2024
Front of House Associate
Panda Express
08.2022 - 10.2023
Back of House Team Member
Chick-fil-A
07.2019 - 12.2023
High school diploma or GED - Technical Vocational Education
Ditumabo National High School
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