Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Laura Lee Vines
Austin,TX
Summary
Overview
8
years of professional experience
1
Certificate
Work History
AffiniPay
Software Support Specialist
04.2022 - Current
Job overview
- Maintained and enhanced customer satisfaction by providing ongoing proactive support throughout the customer life cycle.
- Work with the product and engineering teams to gather customer feedback and identify areas for product functionality
- Provided timely resolution of product-related customer support issues. Exercise independent judgment in determining the best method(s) to resolve issues.
- Managed daily account communication regarding the status of open support requests
- Works within the Customer Success team to enhance and augment existing and future customer support resources
- Serves as a brand ambassador in all customer interactions
Del Valle Independent School District
Teacher
08.2018 - 05.2022
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Fathom Global Water Management
Executive Assistant
08.2016 - 08.2018
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Education
Kaplan UniversityDavenport, IA
Bachelor of Science from Communications
06.2017
University Overview
Skills
- Remote Support
- Customer Support
- Ticket management
- Software Installation
- Cross-functional support
- Training delivery
- System Configuration
- Software Maintenance
- Incident Management
- Software Development
- Customer Service
Certification
- Certified Teacher - Texas Teachers of Tomorrow - Nov 2015-Nov 2017
Timeline
Software Support Specialist
AffiniPay
04.2022 - Current
Teacher
Del Valle Independent School District
08.2018 - 05.2022
Executive Assistant
Fathom Global Water Management
08.2016 - 08.2018
Kaplan University
Bachelor of Science from Communications
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