Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauralie Peone

kingston

Summary

Dynamic Shift Supervisor at Stewart's Shops with a proven track record in employee training and inventory control. Enhanced productivity through process improvements and fostered a customer-oriented environment. Strong problem-solving skills and effective team leadership contributed to operational efficiency and high service standards. Preformed audits to keep track of inventory. Placed orders for stock , Preformed cash checks daily and prepared food and coffee.

Overview

36
36
years of professional experience

Work History

Shift Supervisor

Stewart's Shops
08.2017 - 03.2022
  • Supervised daily operations to ensure adherence to safety protocols and efficient workflow.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented process improvements that enhanced productivity and reduced downtime.
  • Coordinated shift schedules to optimize workforce management and resource allocation.
  • Monitored inventory levels and maintained stock accuracy for seamless operations.
  • Resolved operational issues promptly, ensuring minimal impact on service delivery.

Shop Owner

Road Pros Inc.
12.1999 - 08.2017
  • Oversaw daily operations, ensuring efficient workflow and high customer satisfaction.
  • Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
  • Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
  • Trained and mentored staff on best practices for customer service and product knowledge.
  • Established vendor relationships, optimizing inventory management and cost control.
  • Analyzed financial reports to drive profitability and operational efficiency.
  • Resolved customer complaints effectively, fostering long-term client relationships.
  • Increased customer satisfaction by implementing efficient diagnostic and repair processes.
  • Managed daily operations for a smooth-running auto repair shop, ensuring timely service completion.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Performed emissions tests according to standard procedures.
  • Retained accurate records of purchases, titles and sales.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.

Waitress , Prep Cook

Bowery Dugout
02.1986 - 12.1999
  • Provided exceptional customer service by attentively managing guest needs and preferences.
  • Assisted in taking accurate orders and delivering food promptly to enhance dining experience.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
  • Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
  • Learned menu items thoroughly to provide informed recommendations to customers.

Education

GED -

Kingston High School
KIngston N.Y.

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Cash handling expertise
  • Inventory control
  • Business administration
  • Document management
  • Financial management
  • Team leadership
  • Problem-solving
  • Staff supervision
  • Positive attitude
  • Strong verbal and written communication
  • Customer service management

Timeline

Shift Supervisor

Stewart's Shops
08.2017 - 03.2022

Shop Owner

Road Pros Inc.
12.1999 - 08.2017

Waitress , Prep Cook

Bowery Dugout
02.1986 - 12.1999

GED -

Kingston High School

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