Laura Lizeth Herrera Lopez
LaBelle
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
HouseCall Pro
06.2023 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Onboarding Specialist
HouseCall Pro
02.2023 - Current
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Created smooth onboarding processes to help new customers adjust to company policies, procedures and processes.
- Put together customer files and collected required digital information to meet requirements.
Customer Service Representative
KiwiCo
10.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Health Net
11.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Architecture
Universidad Michoacana De San Nicolas De Hidalgo
Mexico, MEHigh School Diploma -
Colegio De Bachilleres De Michoacan
Mexico, ME06.2012
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Customer Service
- Teamwork and Positive Attitude
- Training and Onboarding
- Decision-Making
- Team Collaboration
- Team Mentoring
- Client Requirements
- Strong Problem Solver
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Assurance Analyst
HouseCall Pro
06.2023 - Current
Onboarding Specialist
HouseCall Pro
02.2023 - Current
Customer Service Representative
KiwiCo
10.2022 - 01.2023
Customer Service Representative
Health Net
11.2021 - 07.2022
No Degree - Architecture
Universidad Michoacana De San Nicolas De Hidalgo
High School Diploma -
Colegio De Bachilleres De Michoacan
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