Laura (LT) Springer
Summary
Collaborative and insightful leader with dedication to partnering with coworkers to promote engaged, empowering work culture with a deep commitment to DEAIB. Committed to directing and improving operations through analytical approach to business planning and day-to-day creative problem-solving. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in best practices, market trends and regulatory requirements of industry operations.
Overview
22
22
years of professional experience
Work History
Director of Hospitality & Food Resources
Goodman Community Center
09.2021 - Current
- Oversee Catering, Program Food, Food Pantry, Events and Facilities, Front Desk, and Older Adult Program
- Develop and execute strategic plans to generate and optimize overall rental and catering revenues, program food service, food pantry service, and diversity of senior programs while maximizing mission impact
- Lead, motivate, and support departments to engage diverse communities and maximize customer satisfaction, revenues and maintain positive interdepartmental communications, while building excellent relationships with internal and external customers
- Write and oversee budgets for 5 departments, totaling over 1 million dollars in revenue
- Oversee 35+ staff members
- Support the application and manage the fulfillment of grants for all direct departments
- Identify department needs and support department leads to create effective and sustainable processes to fill those needs
- Create a cross-functional, interdepartmental team to alleviate redundant work, raise awareness of projects and events happening in all departments, and to cultivate support and collaboration
- Member of the organization's strategic planning team
- Member of the organization's external DEAI team
- Create and guide interdepartmental projects to reflect and engage our community and our core participants
- Create a staff engagement and synergy plan to support the retention and satisfactions of employees
- Create partnerships with external organizations
- Optimize vendor contracts
- Implement a Meals on Wheels contract with SSM Health to use our established systems to better serve our community and create revenue through our Program Food department
- Create innovations in catering and events to use our unique structure and build revenue
- Create opportunities for professional development for leadership staff in my departments
- Approve annual sales targets, plans, excursion dates and menus
- Develop and monitor annual goals and key metrics for continuous improvements for internal service groups
- Implement effective inventory control systems to reduce food spoilage and waste
- Monitor and adjust pricing, discounts, and promotions to maximize profitability
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
Assistant Director
Goodman Community Center
05.2021 - 09.2021
- Organize new collaborations with cross functional departments to begin planning for optimal utilization of resources and optimized communication flow
- Initial efforts and brainstorming on realistic goals and opportunities for the Event Department to support revenue growth into 2022 and 2023
- Create a system of delegation of tasks to mitigate communication & work flow issues
- Create technology training for team to help with project management
- Create event training modules for teen supportive employment program to assist in collaboration efforts
Engagement Team Lead
Target
09.2019 - 05.2021
- Cultivated a culture of superior customer service by developing best practices
- Supported sales goals, plan & execute daily/weekly workload to deliver on those goals
- Cultivated a culture of accountability through clear expectations, performance management, & meaningful development conversations
- Developed training modules for team members
- Directly trained, continued coaching, & supporting continuous education opportunities to drive proficiencies for all front end team members
- Working interdepartmentally to include adapted best practices for the greatest positive impact on guests to the business
- Follow-up & audit on scheduling allocation to support peak traffic times
- Developed and implemented dynamic communication strategies.
General Manager
Texture Salon & Spa/Pure Salon & Spa
02.2014 - 04.2018
- Recruiting high quality personnel to fill open positions
- HR functions to ensure that we remained compliant with Government and OSHA requirements
- Introducing new products and services to increase revenue
- Streamlining business systems for efficiency & peak customer service
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Researching, planning, and implementing high level customer service initiatives for all employees
- Implementing SMS and email marketing
- Community coalition building, both within the field and outside the field to increase service and retail sales through referrals
- Social media management and analytics
- Website maintenance
- Event planning
- Basic property management
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Membership Manager & Inclusion Specialist
Girl Scouts of Badgerland Council
11.2010 - 12.2013
- Recruiting and retention of adult and girl members in 37 school districts
- Assessing membership needs in each school system
- Designing and implementing recruitment events and materials
- Member support following recruitment depending on needs
- Designing and conducting monthly adult member business and enrichment meetings
- Submitting monthly accountability reports
- Ensuring national inclusion guidelines are adhered to
- Identifying opportunities & initiating programs to promote & increase DEAIB in membership
- Identifying ADA non-compliance & plan measures to rectify
- Ensuring inclusion materials are available council-wide
- Collaborative planning of Membership department initiatives
- Recruited to the Branding & Marketing Gap Team during Strategic Planning phase of Council realignment
Membership Assistant
Girl Scouts of WI, Badgerland Council
09.2009 - 11.2010
- Provide support for the Membership, Program, Adult Development, and Finance departments
- Process financial assistance applications
- Process, input, and distribute registration materials for the council
- Process membership interest forms
- Initial phase external conflict management and resolution with volunteers and partners
- Initial phase internal conflict management and resolution with membership and program staff
- Design and production of various recruitment and event materials
- Design and production of Program Guides for the council
- Collection, maintenance, and compilation of council-wide meeting evaluations
- Record, maintain, and distribute meeting minutes for membership and operational departments
- Maintain departmental calendars and task lists
- Organize council all-staff meeting
- Engaged community at fairs and special membership drive events
- Helped members navigate systems, pay for services and resolve different concerns
Community Director/Lobbyist
Population Connection
03.2006 - 09.2008
- Independent work and implementation in Madison
- Contributed to passing of the Healthy Youth Act in Wisconsin ensuring safe, scientific, evidence based, health and sex education in public schools
- I was asked to stay on with Population Connection in order to assist the in-coming Development Director in researching potential donors for the organization
- Organize and assist members and activists to educate the public and influence public policy
- Coordinate exhibits, speaking engagements, and special events
- Build networks and coalitions on local, state, and national levels
- Developed and implemented research and survey of Wisconsin, sex education programs with the intent to develop legislation
- Manage volunteer and intern programs Lobby State Representatives and Senators on Capitol Hill,
- Washington, DC Contact members and volunteers for support and calls to action
- Write and distribute op-eds, press releases, and press announcements
- Built relationships with residents, families and community.
- Research potential members and donors for Population Connection
- Use variety of web-based research tools to collect information on potential donors
- Collaborate with President of Population Connection to build database of potential donors
- Create detailed reports on each potential donor
Caller/Supervisor/Manager
Loyola University Of Chicago- Annual Fund
03.2001 - 08.2004
- Solicit Alumni for minor gifts ranging from $1-$9,999
- Professionally trained in rapport building and negotiations
- Lead, motivate, and supervise twenty eight callers during each shift, 95-120 student callers total
- Interview and assist in the training process for new callers
- Assist Development Director create nightly, weekly, monthly and semester goals
- Create individual solicitation plans and call scripts for each department or college at Loyola
- Hone time management and critical observation skills while creating a motivational working environment
- Responsible for hiring, training, and overseeing the calling staff & supervisors
- Create nightly and weekly synopsis for Development department
- Meet with student management team once a week for evaluation of the callers and office productivity
Education
Dual Bachelor of Arts -
Loyola University of Chicago /Communications Research and Gender Studies
2003
Skills
- Strategic Planning & Implementation
- Human Resources Understanding
- Stakeholder Engagement
- Training and Development
- Customer Relationship Management
- Event Coordination
- Food Service Regulations
- Sales Growth
- Project Management
- Cross-Functional Team Management
- Business Development
Community Involvement
- Festival Choir of Madison, Operations Board Development Chair, March 2020- Feb 2021
- Bayview Foundation, Inc, Triangle Ethnic Fest Planning Committee Member, 2010-2013: Planned activities, vendors, performers, food service, safety, and publicity for the Triangle Ethnic Fest, a neighborhood festival on Madison's southwest side since 1984.
- Coalition for Responsible Sex Education Board Member August 2006-February 2008: Developed and implemented research and survey of Wisconsin Public Schools sex education programs with the intent to develop legislation.
- La Leche League of Longmont, CO World Breastfeeding Week's silent auction coordinator July 2005: Solicited gifts and donations from area businesses to support healthy women and children
Timeline
Director of Hospitality & Food Resources
Goodman Community Center
09.2021 - Current
Assistant Director
Goodman Community Center
05.2021 - 09.2021
Engagement Team Lead
Target
09.2019 - 05.2021
General Manager
Texture Salon & Spa/Pure Salon & Spa
02.2014 - 04.2018
Membership Manager & Inclusion Specialist
Girl Scouts of Badgerland Council
11.2010 - 12.2013
Membership Assistant
Girl Scouts of WI, Badgerland Council
09.2009 - 11.2010
Community Director/Lobbyist
Population Connection
03.2006 - 09.2008
Caller/Supervisor/Manager
Loyola University Of Chicago- Annual Fund
03.2001 - 08.2004
Dual Bachelor of Arts -
Loyola University of Chicago /Communications Research and Gender Studies
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