Laura Lucero Venegas Mendoza
Mexico City,Mexico
Summary
Resourceful Customer Service with expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled at providing exceptional customer service, supporting sales needs and merchandising products. Excellent teamwork and communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager, PMO
Konica Minolta Spain
01.2023 - 08.2023
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Reduced project costs through diligent budget management and cost-saving measures.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression.
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Negotiated contracts with vendors and suppliers to secure favorable terms for the organization.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Drove continuous improvement through regular assessments of team performance, identifying opportunities for skill development or process optimization.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
Sales and Administration
Terranostra Desarrollos Inmobiliarios
08.2018 - 01.2022
- Increased financial efficiency by implementing cost-saving measures and streamlining budgetary processes.
- Managed financial reporting for accurate decision-making and strategic planning.
- Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
- Developed and maintained financial policies to ensure compliance with regulations and best practices.
- Coordinated with various departments to develop annual budgets, monitoring expenditures throughout the year.
- Streamlined administrative processes by implementing new software solutions, improving overall productivity.
- Conducted regular audits to identify areas of improvement and maintain a robust control environment.
- Prepared comprehensive financial statements for executive review, highlighting key performance indicators.
- Ensured timely completion of month-end close activities while maintaining strict adherence to accounting standards.
- Played an integral role in long-term strategic planning efforts, using financial modeling techniques to project future performance accurately.
- Updated daily transaction records to assist with payroll and billing administration.
- Analyzed budgets, forecasts and current trends to support overall financial operations.
- Monitored and compiled data and reports to present to leadership.
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Utilized financial software to prepare consolidated financial statements.
- Designed and maintained financial models to identify and measure risks.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Attention and follow-up in conferences and documents with international clients.
- Review and issuance of official documents to ensure the completion of procedures.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Digitalization of official documents and customer requests.
- Enter, update and maintain information in databases.
Administrative Trainee
Clarke Modet
08.2021 - 11.2021
- Streamlined office processes by implementing efficient filing systems and organizing digital databases.
- Enhanced communication within the team by scheduling regular meetings and distributing meeting agendas in advance.
- Increased productivity with effective time management strategies, prioritizing daily tasks to meet deadlines consistently.
- Supported department objectives by assisting with the planning and execution of special events and projects.
- Assisted in budget monitoring by tracking expenses, updating financial records, and generating monthly expense reports.
- Maintained a well-organized office environment by ordering supplies, managing inventory levels, and ensuring equipment functionality.
- Improved workflow efficiency by creating detailed procedural manuals for various administrative tasks within the department.
- Expedited document processing times by utilizing advanced formatting skills in Microsoft Office Suite programs such as Word, Excel, and PowerPoint.
- Facilitated strong working relationships among colleagues through clear communication channels and conflict resolution techniques when necessary.
- Served as a reliable point of contact for both internal employees and external partners regarding administrative inquiries or concerns that arose during day-to-day operations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled meetings and appointment to prevent scheduling conflicts.
- Developed and maintained positive relationships with clients by providing excellent customer service.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Organizing and distributing the workload of the team in order to comply in a timely manner.
Development and Application of Innovative Products
Universidad Panamericana
08.2017 - 12.2017
- Boosted sales revenue by identifying and targeting high-potential accounts.
- Developed lasting client relationships through consistent follow-up and excellent customer service.
- Exceeded monthly sales targets with proactive prospecting and effective networking strategies.
- Enhanced company reputation by delivering engaging product presentations and professional application support.
- Identified potential areas for upselling by conducting thorough needs assessments during each client interaction.
- Launched new products into the market successfully by coordinating closely with marketing teams for seamless execution of promotional campaigns.
- Market research and segmentation.
- Management of social networks and website.
- Physical and online product sales.
Customer Service
Expeditors International Mexico
02.2024 - Current
Education
MBA - Logistics And Supply Chain
EAE Business School
06.2023
BBA - International Business
Universidad Panamericana
06.2021
Skills
- Critical Thinking
- Meeting Facilitation
- Budgeting and Forecasting
- Resource Management
- Project Planning
- Project Scheduling
- Performance Monitoring
- Decision Making
- Business Analysis
- Contract Negotiation
- Team Leadership
- Time Management
- Task Prioritization
Certification
- INBOUND Marketing.
- Intellectual Property (OMPI).
- Shortsea Logistics.
Timeline
Customer Service
Expeditors International Mexico
02.2024 - Current
Project Manager, PMO
Konica Minolta Spain
01.2023 - 08.2023
Administrative Trainee
Clarke Modet
08.2021 - 11.2021
Sales and Administration
Terranostra Desarrollos Inmobiliarios
08.2018 - 01.2022
Development and Application of Innovative Products
Universidad Panamericana
08.2017 - 12.2017
MBA - Logistics And Supply Chain
EAE Business School
BBA - International Business
Universidad Panamericana