Overview
Work History
Education
Skills
Additional information
Timeline
Generic

Lauralyn Anderson

Cape May,NJ

Overview

9
9
years of professional experience

Work History

Patient Service Representative

US Acute Care Solutions
11.2023 - Current
  • Manage large number of inbound calls from patients, patient representatives, attorneys, and insurance companies
  • Identify caller’s needs and resolve inquires in a timely and accurate manner.
  • Appropriately research and document billing concerns using documented standard work, standard operation procedures, various matrices, and other resources available.
  • Effectively communicate information related to USACS billing policies and procedures as it applies to the patient’s account.
  • Maintains patient and clinician confidentiality and professionalism in accordance with departmental and HIPAA guidelines at all times.
  • Performs various duties such as: research accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc.

Front Desk Clerk

Summer Station Hotel
04.2022 - 11.2023
  • Handle guest reservations and payments via phone, ensuring a smooth booking process.
  • Welcome guests and manage check-in/check-out procedures efficiently.
  • Provide detailed information on bookings, addressing guest inquiries and options.
  • Resolve guest issues and concerns promptly during their stay, enhancing guest satisfaction.

Bank Teller

PNC Bank
10.2021 - 01.2022
  • Processed customer transactions, ensuring accuracy and fraud detection, enhancing trust and security.
  • Addressed customer inquiries via phone and in-person, improving satisfaction and retention.
  • Executed strict opening and closing procedures, safeguarding employees and customers.
  • Balanced cash drawer daily, maintaining financial accuracy and accountability.

Postal Support Employee (PSE Clerk)

United States Postal Service
06.2019 - 10.2021
  • Responsible for sorting and preparing mail for distribution
  • Assist customers on their day postal needs
  • Assist Carriers with loading and unloading their daily routes
  • Responsible for collecting mail from the post office boxes
  • Able to work flexible hours including midnights

Front desk clerk

Beachcomber Camp Resort
03.2019 - 06.2019
  • Managed customer check-ins and check-outs, ensuring smooth and efficient processes
  • Handled phone inquiries, providing accurate information and resolving issues promptly
  • Booked reservations and processed deposits, maintaining accurate records
  • Prepared arrival kits and promotional bags, enhancing guest experience

Policy Owner Service Representative (Independent Channel)

Crump Life Insurance
10.2017 - 02.2019
  • ‘Test’ or pilot customer service position for branch’s independent insurance channel
  • Assist internal wholesalers with in-force policy requests
  • Review, correct, and submit request forms related to: conversions, in-force illustrations, agent of record, and policy changes (including owner change, beneficiary changes, death benefit changes, claims, and collateral assignments)
  • Resolve a minimum of 550 customer service requests each month
  • Respond to requests in a timely manner, provide updates and confirmation to internal wholesalers
  • Contact insurance carriers directly for information and to finalize pending requests

Direct Sales Representative (Independent Channel)

Crump Life Insurance
04.2016 - 10.2017
  • Updated insurance agents on carrier products, managing 80+ calls and follow-up emails daily.
  • Served as liaison for over 5,000 agents, enhancing communication with internal wholesalers.
  • Handled customer service requests, ensuring timely resolution and agent satisfaction.

Education

General Education Development Diploma -

Harrisburg Community College
Harrisburg, PA
12.2009

Skills

  • Microsoft Office (Novice)
  • Customer Service
  • Mail Sorting
  • Reservation Booking
  • Data Entry
  • Multi-tasking
  • Attention to Detail
  • Active Listening
  • Communication Skills
  • Guest Relations

Additional information

  • Objective
  • To work in a challenging position that utilizes my professional skills and knowledge. Collaborate with others in a team environment with the shared goal of exceeding both customer and employer expectations.

Timeline

Patient Service Representative

US Acute Care Solutions
11.2023 - Current

Front Desk Clerk

Summer Station Hotel
04.2022 - 11.2023

Bank Teller

PNC Bank
10.2021 - 01.2022

Postal Support Employee (PSE Clerk)

United States Postal Service
06.2019 - 10.2021

Front desk clerk

Beachcomber Camp Resort
03.2019 - 06.2019

Policy Owner Service Representative (Independent Channel)

Crump Life Insurance
10.2017 - 02.2019

Direct Sales Representative (Independent Channel)

Crump Life Insurance
04.2016 - 10.2017

General Education Development Diploma -

Harrisburg Community College

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