Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauralyn Sorrels

Robesonia,PA

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

6
6
years of professional experience

Work History

Dog Daycare Attendant

Ridgewood Canine Camp
05.2022 - Current
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
  • Maintained detailed records on each dog's behavior, health, and progress to provide insightful updates.
  • Communicated professionally with pet owners via phone, email, and text.
  • Assisted in the training of new team members by sharing best practices and mentoring them throughout their onboarding process.
  • Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
  • Boosted team morale and efficiency by sharing knowledge and tips on dog behavior and care with new staff members and coming alongside to aid as often as possible.

Dog Daycare Attendant

Diggity Dawg Daycare
01.2020 - 12.2021
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
  • Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
  • Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.
  • Ensured compliance with all local regulations and standards for dog daycare operations, maintaining safe and legal environment.

Cashier and Waitress

Tonys Pizza
06.2019 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Conrad Weiser High School
Robesonia, PA
06.2016

Skills

  • Patience and empathy
  • Adaptable and flexible
  • Record keeping efficiency
  • Strong communication
  • Dependable and responsible
  • Problem-solving
  • Relationship building
  • Teamwork and collaboration
  • Honest and dependable
  • Reliability
  • Verbal and written communication

Timeline

Dog Daycare Attendant

Ridgewood Canine Camp
05.2022 - Current

Dog Daycare Attendant

Diggity Dawg Daycare
01.2020 - 12.2021

Cashier and Waitress

Tonys Pizza
06.2019 - 11.2020

High School Diploma -

Conrad Weiser High School

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Lauralyn Sorrels