Lauralynn Hartley
Port Saint Lucie,FL
Summary
Energetic professional with background in amusement and recreation, skilled in operating rides, managing game stations, and ensuring guest satisfaction. Possess strong communication abilities, adept at problem-solving and maintaining safety protocols. Contributed to creating memorable experiences for visitors by consistently delivering friendly service and efficiently managing attractions. Demonstrated ability to work effectively both independently and as part of a team, enhancing overall operations and guest enjoyment.
Overview
2
2
years of professional experience
Work History
Server
Norwegian Cruise Line
Honolulu, Hawaii
10.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
American Cruise Lines
New Orleans, Louisiana
01.2024 - 07.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Ensured that each guest was served courteously, quickly, and efficiently.
Ride Operator
Walt Disney World Resort
Orlando, Florida
01.2023 - 12.2023
- Enforced age and height restrictions for ride access, ensuring compliance with regulations.
- Provided customer service to guests in a friendly manner
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Assisted guests with special needs, ensuring accessibility and safety.
- Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
- Updated ride operation logs and maintenance records accurately and timely.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Pulled down safety bars and secured riders according to specified attraction details.
- Communicated effectively with other departments regarding performance issues.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2019
Skills
- Operation and control
- Ride operations
- Ride set up
- Emergency evacuation procedures
- Code inspections
- First aid training
- Safety management
- Hospitality and accommodation
- Customer service
Timeline
Server
Norwegian Cruise Line
10.2024 - Current
Server
American Cruise Lines
01.2024 - 07.2024
Ride Operator
Walt Disney World Resort
01.2023 - 12.2023
High School Diploma -
Penn Foster Career School