Laura M. Castano Largo
Dover
Summary
Dedicated and focused PMP-certified Project Manager with a passion for delivering impactful solutions through collaboration, clarity, and strategic execution. With experience supporting Fiserv’s Card Services portfolio, I lead cross-functional teams through complex projects in migrations, conversions, modernization, and compliance, bringing empathy, adaptability, and a human-centered approach to every initiative. Skilled at prioritizing, managing multiple tasks simultaneously, optimizing workflows, and aligning stakeholders, I excel at translating complex challenges into actionable plans that empower teams, strengthen processes, and deliver high-value digital solutions. Flexible, detail-oriented, and focused on achieving project goals, I thrive in dynamic environments where both people and results matter.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager, PMO
Fiserv
Berkeley Heights
12.2023 - Current
- Lead the transformation of strategic plans into impactful programs and projects, leveraging project management and strategic thinking to deliver results across business units.
- Managed complex community and key accounts, ensuring stakeholder alignment and successful solution delivery.
- Developed and maintained detailed project schedules for multiple concurrent initiatives.
- Facilitated risk identification and mitigation strategies to safeguard timelines and business value.
- Build, lead, and manage diverse teams, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.
- Prepared project dashboards, reports, and communication plans for executive stakeholders.
- Fostered strong client relationships through transparency and a collaborative approach.
- Utilize data analytics to monitor program progress, make informed decisions, and direct necessary adjustments to ensure the successful delivery of program commitments.
- Experienced in applying Agile methodologies to optimize delivery, enhance collaboration, and keep teams aligned and empowered throughout the project lifecycle.
Associate Banker
JP Morgan Chase
Dover
01.2019 - 11.2023
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments, and cashier checks.
- Educated customers on features and benefits of banking products to enhance informed decision-making.
- Established strong customer relationships to foster loyalty and retention.
- Assisted customers in using mobile applications and online banking to improve their banking experience.
- Provided guidance to junior bankers regarding operational tasks and processes related to banking services.
Social Work Intern
Office of the Public Defender
Morristown
09.2022 - 05.2023
- Advocated for clients at court hearings and collaborated with attorneys, therapists, and medical professionals to coordinate client services.
- Conducted assessments of client needs, strengths, and weaknesses to inform service planning.
- Evaluated client interactions to assess progress toward treatment plan goals.
- Organized and maintained case records in accordance with agency policies and procedures.
Education
Bachelor of Arts - Social Work
Rutgers University
New Brunswick, NJ05-2023
Associate of Arts - Human Services
County College of Morris
Randolph Township, NJ05-2021
Skills
- Agile project management
- Testing coordination and release readiness
- Production issue monitoring
- Process documentation and governance
- Digital banking and Fintech knowledge
- Stakeholder engagement and client relationship management
- Cross-Functional collaboration and team leadership
- Strategic planning and critical thinking
- Problem solving and decision making
- Root cause analysis
- Technical proficiency in MS Office (Power BI, Project Plan)
- Communication and active listening
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
PMP® Project Management Professional, PMI - (Obtained: November 2025)
Timeline
Project Manager, PMO
Fiserv
12.2023 - Current
Social Work Intern
Office of the Public Defender
09.2022 - 05.2023
Associate Banker
JP Morgan Chase
01.2019 - 11.2023
Bachelor of Arts - Social Work
Rutgers University
Associate of Arts - Human Services
County College of Morris