Laura Mariam Muro Gonzalez
Miami
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction. Focused sales coordinator with several years of experience the field and cultivating partnerships. Self-motivated and diligent in monitoring inventory control initiatives and projections. Eager to leverage advanced knowledge of turnaround management and territory development to fulfill professional role.
Overview
2
2
years of professional experience
Work History
Sales Coordinator
A&E Plastic Surgery
Miami
07.2024 - 02.2025
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Performed follow-up calls with customers after each sale was completed.
- Generated leads through cold calling, networking, referrals and other methods.
- Maintained an up-to-date database of prospective clients and their contact information.
- Processed orders received from customers within specified timelines.
- Negotiated deals and handled complaints or objections.
- Supported sales team members to drive growth and development.
Waitress Supervisor
El Floridita Seafood Restaurant
Miami
02.2023 - 01.2024
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Monitored cash register operations during shifts for accuracy of transactions.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Assisted bartenders when needed during peak hours or when short staffed.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Resolved customer complaints in a timely manner with professionalism.
- Developed weekly specials and promotional items to increase sales revenue.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Education
High School Diploma -
IPU Mariano Clemente Prado
Villa Clara, Cuba06-2016
Skills
- Sales process optimization
- Customer relationship management
- Lead generation strategies
- Order processing
- Data entry accuracy
- Team collaboration
- Customer service
- Effective communication
- Goal-oriented mindset
- Cold calling expertise
- Workflow coordination
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Sales Coordinator
A&E Plastic Surgery
07.2024 - 02.2025
Waitress Supervisor
El Floridita Seafood Restaurant
02.2023 - 01.2024
High School Diploma -
IPU Mariano Clemente Prado
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