Laura Martins-Capps
Fairhope
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Cactus Cantina
03.2018 - 07.2019
- Provided exceptional customer service by greeting and assisting guests with menu selections.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Learned and followed food safety protocols to ensure health compliance standards were met.
- Collaborated with kitchen staff to facilitate timely order delivery and resolve issues.
Server
Shrimp Basket
03.2020 - 07.2020
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently, ensuring timely food and beverage service during peak hours.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of dining areas in adherence to health and safety regulations.
Server
The Beachhouse Kitchen and Cocktails
06.2020 - Current
- Assisted in training new servers on restaurant procedures and customer interaction techniques.
- Processed orders accurately using point-of-sale system, minimizing errors in transactions.
- Contributed to a positive dining experience by fostering rapport with regular customers and newcomers alike.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Glen Lakes Golf Club
03.2021 - 07.2021
- Maintained cleanliness and organization of bar area for optimal efficiency.
- Provided exceptional customer service, enhancing guest satisfaction and retention.
- Monitored compliance with health and safety regulations during service operations.
- Served high customer volumes during special events, nights, and weekends.
Bartender
The Monkey Bar
08.2022 - 03.2023
- Crafted and served a diverse range of cocktails, ensuring high-quality standards and customer satisfaction.
- Managed bar inventory, maintaining optimal stock levels and minimizing waste through efficient ordering processes.
- Implemented best practices for cleanliness and organization, ensuring compliance with health regulations.
- Established strong relationships with regular patrons, boosting repeat business through personalized service.
Bartender
Craft Farms Bar Cart
03.2023 - 07.2023
- Crafted signature cocktails and ensured high-quality beverage presentation.
- Trained new staff on bar operations and customer service best practices.
- Managed inventory levels, ordering supplies to prevent shortages.
- Developed and implemented drink specials to enhance customer engagement.
Education
Bachelor of Science - Elementary Education And Special Education
University of South Alabama
Mobile, AL12-2023
Skills
- Dedicated work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Team collaboration
- Suggestive selling
- Food sales and promotion
- Cash handling
- Bilingual in Portugese
Timeline
Bartender
Craft Farms Bar Cart
03.2023 - 07.2023
Bartender
The Monkey Bar
08.2022 - 03.2023
Bartender
Glen Lakes Golf Club
03.2021 - 07.2021
Server
The Beachhouse Kitchen and Cocktails
06.2020 - Current
Server
Shrimp Basket
03.2020 - 07.2020
Server
Cactus Cantina
03.2018 - 07.2019
Bachelor of Science - Elementary Education And Special Education
University of South Alabama
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