Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
GeneralManager

Laura McIsaac

Nashua,NH

Summary

Focused and Experienced Manager with vast skills in all areas of business, known for exemplary operations management, recruiting and hiring, and overall team building. As a former freelance writer, offering the highest verbal and written communication skills. Extraordinary learning and coaching skills, in diverse environments.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Barnes & Noble
Nashua, NH
07.2013 - Current
  • Strategized hiring for changing business needs, guided candidates through full employment cycle using Talent Gateway/Kenexa.
  • Supervised and evaluated staff of 50+ booksellers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings from 85 to over 92.
  • Analyzed and interpreted store trends to facilitate planning, including major sales promotions and book releases.
  • Approved regular payroll submissions for employees.
  • Reviewed sales and gross profit reports to determine options for increasing market growth, leading to increase in Manga sales of 8%.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

General Manager

Qdoba
Lexington, MA
03.2012 - 05.2013
  • Opened Lexington location, hired and on-boarded all staff, set up restaurant floor plan and strategized back of house organization for maximum efficiency.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Built and leveraged community relationships to drive business and maximize catering programs, attained weekly catering sales of $20k+.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, and paper products.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Restaurant General Manager

Panera Bread
Woburn, MA
10.2004 - 03.2012
  • Led and directed team members on effective methods, operations and procedures.
  • Managed 6-person team of managers and supervisors and over 60 staff members.
  • Developed and promoted over 30 managers to work in other restaurants in franchise group.
  • Maintained lowest food cost in franchise group for 4 years consecutively.
  • Built catering sales from $9k per week to over $25k per week.
  • Led product roll-outs, going to all stores in franchise group to train and implement new items.

Education

MBA - Business Management

Southern New Hampshire University
Manchester, NH
04.2023

Bachelor of Science - Business

University of New Hampshire
Durham, NH
05.1999

Skills

  • Recruitment Management
  • Promotion Coordination
  • Performance Appraisal
  • Employment Recordkeeping
  • Employee Orientation
  • Willingness to Learn
  • Relationship Building
  • Data Analytics
  • Team Leadership
  • Verbal and Written Communication
  • Originality and Creativity

Hobbies

  • Reading fiction and business books.
  • Hiking with my 2 dogs.
  • Painting with acrylics.
  • Cooking with new recipes.

Timeline

Assistant Store Manager

Barnes & Noble
07.2013 - Current

General Manager

Qdoba
03.2012 - 05.2013

Restaurant General Manager

Panera Bread
10.2004 - 03.2012

MBA - Business Management

Southern New Hampshire University

Bachelor of Science - Business

University of New Hampshire

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Laura McIsaac