Jennifer F. Fea
Wilmington,NC
Summary
Recent communication studies graduate with hands-on experience in customer service, sales, and developing impactful communication strategies across various platforms. Adept at creating engaging content, managing social media accounts, and building meaningful relationships with customers and stakeholders. Skilled in writing, branding, and using digital tools to enhance engagement and drive results. Passionate about connecting with people, understanding their needs, and crafting messages that resonate with diverse audiences. Eager to bring fresh ideas, a strong work ethic, and a collaborative mindset to a role in communications, marketing, or public relations, while continuously learning and contributing to team success.
Overview
4
4
years of professional experience
Work History
Server
Tower 7 Baja Mexican Grill
Wrightsville Beach, NC
05.2021 - Current
- Confirmed daily sales of up to $3,000 during end-of-day audits, and completed closing paperwork accurately.
- Quickly resolve customer complaints or issues, such as incorrect orders or billing discrepancies, with professionalism and tact.
- Maintained a high level of professionalism while addressing customer concerns, assisting serving staff, and waiting on tables.
- Onboarded new staff by teaching restaurant practices, culture, and procedures to enhance job satisfaction, and productivity.
- Effectively managing tasks under pressure during busy hours, remaining composed in unexpected situations, and adapting to diverse customer preferences and needs.
Communications & Public Relations Intern
Brusnwick County Senior Resources
Wilmington , NC
08.2023 - 12.2023
- Developed and oversaw content creation for websites, press releases, newsletters, brochures, and various print materials.
- Designed and executed comprehensive communication strategies for diverse organizations.
- Collaborated with media outlets to advance organizational goals and objectives.
- Directed the design and production of promotional materials, including posters, flyers, brochures, and advertisements.
- Fostered relationships with key stakeholders to ensure the effective delivery of strategic messages.
- Partnered with senior management to develop and implement branding initiatives across all communication channels.
- Managed social media accounts by creating targeted content, tailored to engage specific audiences.
- Organized events such as conferences and workshops to increase public awareness of brand messaging.
Education
Bachelor of Arts - Communication Studies
University of North Carolina Wilmington
Wilmington, NC12-2023
High School Diploma -
Lincoln Charter School
Denver, NC05-2020
Skills
- Sales and upselling techniques
- Social Media and Digital Marketing
- Collaboration and Teamwork
- Branding and storytelling
- Attention to detail
- Negotiation and relationship building
- Leadership and mentorship
- Multitasking and time management
- Customer Service Excellence
- Problem Solving and Adaptability
Timeline
Communications & Public Relations Intern
Brusnwick County Senior Resources
08.2023 - 12.2023
Server
Tower 7 Baja Mexican Grill
05.2021 - Current
Bachelor of Arts - Communication Studies
University of North Carolina Wilmington
High School Diploma -
Lincoln Charter School
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