Lauran Fea
Wilmington,NC
Summary
Compassionate and detail-oriented, dedicated to helping clients feel confident and cared for. Experienced in a variety of skincare treatments, including facials, exfoliation, microneedling, waxing etc. Advocate for creating relaxing experiences, and building loyal client relationships through trust and expertise. Known to supply exceptional customer service, strong interpersonal skills, and the ability to create a comfortable and professional environment for every client.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Waitress
Tower 7
08.2018 - Current
- Confirmed daily sales of up to $3,000 during end-of-day audits, and completed closing paperwork accurately.
- Maintained a high level of professionalism while addressing customer concerns/service, assisting serving staff, and waiting on tables.
- Onboarded new staff by teaching restaurant practices, culture, and procedures to enhance job satisfaction and productivity.
- Effectively managing tasks under pressure during busy hours, remaining composed in unexpected situations, and adapting to diverse customer preferences and needs.
Associate Agency Representative
Apogee Insurance Group
03.2022 - 07.2022
- Conduct monthly customer visits, with a focus on promoting and highlighting all Apogee products.
- Prospect for potential customers within the assigned territory, schedule meetings, and prepare and distribute agendas.
- Identify opportunities for growth, highlight the unique value of our offerings compared to competitors, and develop action plans to secure business while effectively communicating our brand story.
- Drive submissions and premium production to achieve minimum sales activity goals, focusing on submission flow, customer virtual visits, and premium/binder production.
Marketing and Social Media Specialist
All Pro Nutrition
10.2019 - 09.2024
- Developing, strategizing, and implementing social media content to grow the company's audience, and enhance its positive brand exposure.
- Monitoring and analyzing key performance indicators (KPIs) across social media platforms, including Facebook and Instagram.
- Leveraging social media platforms as strategic business tools to enhance online marketing ROI.
Education
Bachelor of Science - Technology of Esthetics Certificate
Cape Fear Community College
Wilmington, North Carolina, NC12-2025
Bachelor of Arts - Communication Studies- Public Relations
University of North Carolina At Wilmington
Wilmington, NC05-2021
Skills
- Proficient in facials, waxing, and advanced skincare techniques
- Knowledgeable in product selection and skin health education
- Skilled in maintaining a clean, safe, and relaxing spa environment
- Experienced in performing customized treatments for diverse skin types
- Product upselling and retail sales expertise
- Strong attention to detail and commitment to client satisfaction
Certification
Dermalogica Certifications-
-Pro Pen
-Touch therapy specialized in pressure points
-Franchise focus
-Pro Power Peel
Hydrolux Certification
Timeline
Associate Agency Representative
Apogee Insurance Group
03.2022 - 07.2022
Marketing and Social Media Specialist
All Pro Nutrition
10.2019 - 09.2024
Head Waitress
Tower 7
08.2018 - Current
Bachelor of Science - Technology of Esthetics Certificate
Cape Fear Community College
Bachelor of Arts - Communication Studies- Public Relations
University of North Carolina At Wilmington