Lauran Hart
Muncie,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Ball State University
08.2023 - 05.2024
- Collaborated with an 8-person team to streamline operations for 92 employees.
- Handled relationships with 7 contracted employees to maintain their responsibilities for our organization.
- Marketed services to 100+ students through in-class presentations, facilitating events on campus, and social media.
- Met productivity, service, and quality goals through assessing key data points analyzed through Excel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Managed database systems containing customer contact information.
- Conducted research, compiled reports, synthesized information and provided excellent communication to supervisor.
Administrative Assistant
Union Chapel Association
05.2022 - 08.2023
- Enhanced benefits of CRM through building organized communication, scheduling, and attendance tracking to better engage with 40+ volunteers and 100+ families.
- Coordinated logistics for community events of up to 200 participants, ensuring all details were meticulously planned and executed.
- Planned and facilitated 'Family Nights' to encourage high attendance, rate of return, and interpersonal relations with attendees.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed project plans for various tasks assigned by upper management.
Preschool Teacher
River of Life
03.2021 - 02.2022
- Implemented strategic problem solving through being inclusive of emotional intelligence's role in conflict resolution.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Built relationships with families to induce comfort with our facility's mission.
- Maintained student records according to rigorous confidentiality and privacy regulations.
Sales Associate
TJ Maxx
04.2021 - 08.2021
- Marketed our store's credit card, achieving a higher rate of return for consumers.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
Certified Nursing Assistant
Miller's Merry Manor
03.2020 - 08.2020
- Maintained compliance regulations for 40+ residents' confidentiality.
- Managed quality care for 20+ residents, simultaneously.
- Reported changes in patient condition to registered nurse or physician.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
Master of Information and Communication Sciences -
Ball State University
Muncie, IN07.2024
Bachelor of Science - Psychology, Public Health, Sociology
Ball State University
Muncie, IN05.2023
Skills
- Microsoft Office 365
- Google Suite
- Salesforce
- AWS
- Data Entry
- Salesforce Trailhead
- Presentation Skills
- Customer Experience
- Proactive Leadership
- Passionate
- Empathetic
- Innovative
- Skilled Multi-tasker
- Appointment Scheduling
- Complaint resolution
- Product Knowledge
- Order Processing
- Active Listening
- Building rapport
- Customer Relationship Management (CRM)
- CRM Software
Timeline
Administrative Assistant
Ball State University
08.2023 - 05.2024
Administrative Assistant
Union Chapel Association
05.2022 - 08.2023
Sales Associate
TJ Maxx
04.2021 - 08.2021
Preschool Teacher
River of Life
03.2021 - 02.2022
Certified Nursing Assistant
Miller's Merry Manor
03.2020 - 08.2020
Master of Information and Communication Sciences -
Ball State University
Bachelor of Science - Psychology, Public Health, Sociology
Ball State University
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