Lauran McClure
Lake Elsinore,CA
Summary
Proven track record in enhancing client wellbeing and autonomy as an In-Home Care Taker at In-Home Support Service, leveraging exceptional problem-solving and empathetic communication skills. Expert in policy enforcement and conflict management, significantly improving community operations and resident satisfaction. Demonstrates a strong ability to manage vendor relationships and maintain inventory, ensuring efficient organizational operations.
Overview
19
19
years of professional experience
Work History
In Home Care Taker
In-Home Support Service
03.2019 - Current
- Adapted caregiving approaches based on evolving client needs while maintaining a consistent level of compassionate support.
- Assisted clients with daily living tasks for improved independence and wellbeing.
- Prepared nutritious meals according to dietary guidelines.
- Developed personalized care plans tailored to each client''s unique needs.
- Provided emotional support through active listening and empathetic communication.
- Educated clients on self-care techniques for enhanced autonomy in managing their wellbeing.
Lead Bartender
Walnut Room Saloon
06.2012 - 12.2016
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Community Service Representative
Merit Property Management
03.2008 - 11.2014
- Assisted community residents with all residential related needs.
- Initiated new residents in training and establishing the use and care of all community amenities
- Provided support to vulnerable populations by connecting them with appropriate resources and services.
- Liaison between residential community and the official City resources to maintain the needs of the residents and community
- Trouble shooting, problem solving, and "putting out fires" as needed to keep the community organized, productive and functioning.
- Conflict resolution with home-owners as they arise.
- Created a welcoming environment at public meetings, encouraging open dialogue among diverse groups of participants.
- Implemented and processed work orders and maintenance requests for a community of 8000 homes.
- Monitor and control access to restricted areas of the community.
- Greet and direct residents, guests and vendors.
- Maintained accurate access cards including photos and residents' information.
- Handling reservations for clubhouses, parks, and other community party facilities.
Customer Service Representative
Singular Wireless
09.2005 - 09.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Specialized Care Giving
In-Home Care Taker
Los Angeles, Ca2019
High School Diploma -
Western High School
Anaheim, CA06.2005
Skills
- Customer Service
- Problem-Solving
- Efficient organizational skills
- Inventory and Ordering
- Event Coordination
- Property Management
- Policy Enforcement and Conflict Management
- Amenity Management
- Service contract negotiation and community operations
- Vendor relationship development
- Community guidelines enforcement
- Bathing Assistance
- Housekeeping tasks
- Vital signs monitoring
Timeline
In Home Care Taker
In-Home Support Service
03.2019 - Current
Lead Bartender
Walnut Room Saloon
06.2012 - 12.2016
Community Service Representative
Merit Property Management
03.2008 - 11.2014
Customer Service Representative
Singular Wireless
09.2005 - 09.2006
Certificate - Specialized Care Giving
In-Home Care Taker
High School Diploma -
Western High School