Lauran Morrison
Southaven,MS
Summary
Dynamic professional with a proven track record at Glens Garage & Towing, adept in customer service and employee management. Excelled in high-stress situations, enhancing operational efficiency and customer satisfaction. Skilled in dispatch software and prioritizing calls, consistently achieving objectives through effective communication and safety protocols. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Shop Manager/Transportation Dispatcher
Glens Garage & Towing
03.2020 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
LPN Charge Nurse
Certifed Medical Staffing LLC
01.2017 - 03.2020
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
LPN Charge Nurse
Desoto Healthcare Center
03.2015 - 01.2017
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
- Served as charge nurse, caring for patients with serious illnesses.
Prep Cook
Humdingers Restaurant
01.2014 - 02.2015
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
No Degree - Practical Nursing
Arkansas Northeastern College
Blytheville, AR01.2015
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Dispatching procedures
- Stress Tolerance
- Dispatch software
- Data Entry
Timeline
Shop Manager/Transportation Dispatcher
Glens Garage & Towing
03.2020 - Current
LPN Charge Nurse
Certifed Medical Staffing LLC
01.2017 - 03.2020
LPN Charge Nurse
Desoto Healthcare Center
03.2015 - 01.2017
Prep Cook
Humdingers Restaurant
01.2014 - 02.2015
No Degree - Practical Nursing
Arkansas Northeastern College
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