Summary
Overview
Work History
Skills
Timeline
Generic

Laurana Freeman

Queen Creek,AZ

Summary

Dynamic and detail-oriented professional with extensive experience in administrative support, customer service, and office management. Proven track record of leading cross-functional teams, managing multiple projects, and delivering high-quality results in fast-paced environments. Strong organizational and time management skills with expertise in streamlining workflows, optimizing processes, and enhancing productivity. Excellent communicator adept at building positive relationships with clients, colleagues, and stakeholders. Technically proficient with multiple platforms. Adaptable and solution-focused with a commitment to continuous improvement and exceptional service delivery.

Overview

6
6
years of professional experience

Work History

Phone and Admin Support

Lincoln Heritage
09.2023 - 06.2024

Technical Support and Ticket Management:

Monitored and managed a ticket system to prioritize and resolve technical issues efficiently, ensuring minimal disruption to daily operations and maintaining a high level of service.

Interpersonal and Communication Skills:
Strengthened coworker relations through clear and effective communication, collaborating across departments to support team objectives and enhance workplace productivity.

Multitasking and Adaptability:
Managed diverse tasks simultaneously in a dynamic environment, demonstrating flexibility and an ability to prioritize tasks to meet deadlines.

Attention to Detail and Accuracy:
Ensured accuracy in data entry and document handling, maintaining high standards in administrative functions and supporting the smooth operation of office procedures.

Dasher

Door Dash
08.2022 - Current

Data-Driven Decision Making:

Utilized data analytics tools to enhance delivery efficiency and optimize performance metrics.


Problem-Solving:

Adept at identifying issues quickly and implementing effective solutions in real-time situations.


Technical Proficiency:

Comfortable with technology, including GPS navigation, mobile apps, and data analysis tools.

Assistant Store Manager

JOANN Fabrics and Crafts
08.2018 - 10.2022

Leadership & Team Collaboration:

Proven ability to lead cross-functional teams, foster collaboration, and drive productivity. Skilled in managing projects, coordinating team efforts, and mentoring colleagues to achieve organizational goals.

Time Management & Organization:

Highly organized and detail-oriented with a strong ability to prioritize tasks and manage multiple deadlines in a dynamic office environment. Adept at streamlining workflows and maximizing efficiency.

Administrative Support & Office Operations:

Proficient in office management tasks such as ordering supplies, maintaining records, and coordinating communication.

Customer Relations & Client Service:

Strong client-facing skills with a focus on delivering excellent customer service and building positive relationships. Skilled in handling client inquiries, managing expectations, and resolving issues effectively.


Inventory & Resource Management:

Skilled in inventory management and resource allocation to ensure office supplies and equipment are adequately stocked and maintained. Experience in negotiating with vendors and managing budgets.

Adaptability & Problem-Solving:

Demonstrated ability to adapt to changing priorities and handle unexpected situations with professionalism and creativity. Strong analytical skills to identify issues, recommend solutions, and implement improvements.

Skills

Continuous Learning:
- Engaged in regular self-study and online courses to enhance knowledge in leadership, communication, and business management

Effective Communication:
- Strong verbal and written communication skills, enabling clear and concise information sharing with team members, clients, and stakeholders
- Practiced active listening and persuasive communication to foster positive relationships and influence decisions

Leadership and Team Collaboration:
- Cultivated leadership skills through self-development initiatives, including team-building exercises, mentorship programs, and management principles

Time Management and Prioritization:
- Mastered time-blocking techniques to effectively manage tasks, meet deadlines, and maximize productivity
- Developed the ability to prioritize high-impact tasks and allocate time efficiently for both personal and professional growth

Personal Accountability and Goal Setting:
- Set and achieved personal and professional goals through a structured self-development program emphasizing accountability and continuous progress tracking
- Utilized SMART goal-setting frameworks to drive performance and achieve measurable results

Client Acquisition & Retention:

Proven ability to attract new clients through effective marketing strategies, social media outreach, and networking events Demonstrated success in retaining clients by providing exceptional customer service, timely project delivery, and fostering long-term relationships

Networking & Community Engagement:

Strong ability to build relationships within the cosplay and broader creative communities Experience attending and organizing conventions, meet-ups, and workshops to expand professional networks and foster collaborative opportunities

Communication & Relationship Building:

Excellent verbal and written communication skills, with experience managing client correspondence, negotiating contracts, and ensuring alignment on project expectations and deliverables

Message Correspondence & Professional Writing:

Adept in professional writing, including email communication, project proposals, and social media content Skilled in maintaining a friendly yet professional tone to support brand image and client relationships

Project Management:

Proficient in managing multiple projects simultaneously, from initial concept through to final delivery Experience in creating timelines, coordinating resources, and maintaining quality control to ensure all client requirements are met

Timeline

Phone and Admin Support

Lincoln Heritage
09.2023 - 06.2024

Dasher

Door Dash
08.2022 - Current

Assistant Store Manager

JOANN Fabrics and Crafts
08.2018 - 10.2022
Laurana Freeman