Laurana Martin
Floater
Central Square,NY
Summary
-Versatile and achievement-oriented professional with a robust background in pet boarding management at Rover.com and extensive experience in customer service and operational efficiency. Demonstrated ability to enhance sanitation practices and foster client relations, leading to significant repeat business. Skilled in equipment inspection and possesses a service-oriented mindset, ensuring high standards of care and safety compliance.
-Reliable Residential Painter focused on meeting all project deadlines and adhering to budgets. Works closely with designers to produce quality results for every customer. Dedicated to meeting or exceeding customer expectations for all completed jobs.
-Hardworking Package Handler comfortable moving heavy loads manually or with forklifts and overhead cranes. Punctual, reliable and dedicated to teamwork. Great maintenance and repair skills.
-Efficient professional with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance.
-Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
-Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
-Highly disciplined with background as Enlisted Marine. Demonstrated leadership, strategic planning, and logistical coordination in past roles. Knowledgeable in risk management and crisis response protocols. Made significant contributions to team efficiency and mission success through exceptional communication skills and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Pet Boarding
Rover.com
Central Square, NY
08.2023 - Current
- Delivered excellent service to pet owners to drive repeat business.
- Monitored the safety of each pet in my care.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Performed general maintenance tasks around the boarding facility such as mowing lawns or shoveling snow.
- Attended monthly meetings to discuss best practices for providing quality care for animals in our facility.
- Responded promptly to customer inquiries about services offered at the boarding facility.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Taught animals sit, stay and other basic commands.
- Communicated regularly with owners regarding their pet's progress while away from home.
- Provided basic grooming services such as brushing coats and trimming nails for the animals.
- Ensured that all dogs were fed according to individual feeding instructions.
- Assessed animals for injury and illness.
- Greeted and welcomed customers with their dogs upon arrival.
- Organized play groups according to size, age, breed and temperament of each dog present.
- Maintained detailed records of each pet's needs and activities during their stay at the boarding facility.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Developed a strong bond with each pet under my supervision through positive reinforcement techniques.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Bathed and groomed pets using gentle techniques.
- Walked and exercised dogs during owner absences.
- Walked animals outside to avoid accidents in play areas or bedding.
- Provided emotional support for anxious or scared pets who may have been separated from their owners for an extended period of time.
Janitor/Painter
Central Square School District
Central Square, NY
02.2024 - 08.2024
- Inspect buildings for safety hazards before finishing work assignments.
- Removed old wall coverings before applying new ones.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Cleaned up job sites after completion of projects.
- Assessed work areas to determine safety measures required before beginning the job.
- Applied paints, sealers, and solvents to plaster and sheetrock.
- Removed old finishes by stripping, sanding, or using water.
- Followed the manufacturer's instructions when mixing chemicals for special applications.
- Chose correct brushes and materials for jobs and purchased from vendors.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Selected appropriate paint colors based on customer preferences.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Smoothed surfaces using sandpaper, scrapers or sanding machines.
- Used ladders and scaffolds to reach high walls and ceilings.
- Used power and hand tools safely and effectively.
- Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
- Replace light bulbs when needed.
- Checked and stocked inventory throughout facility to meet expected demands.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Followed safety processes for all manual and electric cleaning equipment.
- Empty wastebaskets and trash containers.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Monitored building security and safety by locking doors or avoiding hazards.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Ensured compliance with health and safety regulations.
Package Handler/ Delivery Driver
Fedex Ground
Syracuse, NY
05.2017 - 08.2023
- Demonstrated professionalism and positive attitude in customer interactions.
- Handled customer inquiries and resolved delivery issues promptly.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Followed company policies and procedures for package handling and delivery.
- Utilized handheld devices for route navigation and package tracking.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Assisting with loading and unloading packages from trucks as needed.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Drove delivery truck or van to transport orders.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Maintained accurate inventory records of incoming and outgoing shipments.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Conducted package inspections for damage and reported discrepancies to supervisor.
- Organized packages according to type, size, destination, and other specifications.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Waitress/Banquet Server/Hotel Front Desk Clerk
Hilton Garden Inn Hotel
Auburn, NY
02.2022 - 11.2022
- Bussed tables as needed during peak hours.
- Organized take-out orders efficiently according to customer requests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Participated in team meetings to discuss new menu items or changes in policy.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Assisted in seating guests at tables or booths.
- Greeted customers and provided menus.
- Maintained a clean workstation by restocking supplies, wiping down counters.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
Motor Transportation Operator
USMC Camp Lejuene
Jacksonville, NC
12.2017 - 12.2021
- Managed inventory of supplies, ammunition, and other materials needed for operations.
- Performed inspections to keep equipment in working order.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Monitored surveillance cameras to detect suspicious activity.
- Responded immediately to routine and critical accidents, incidents and other emergencies.
- Operated radio communication systems to transmit messages between units.
- Provided security details for high-ranking officers.
- Reviewed mission tasking, intelligence and weather information.
- Directed artillery crew members to position, maintain and fire guns.
- Inspected barracks and living quarters for cleanliness and safety regulations.
- Responded to emergency situations, such as natural disasters.
- Leveraged guns, cannons and howitzers in ground combat operations.
- Assisted in the inspection of personnel and equipment to ensure compliance with Marine Corps standards.
- Performed maintenance on vehicles, weapons, and other military equipment.
- Supervised daily activities of subordinate Marines.
- Conducted training to improve troops' abilities.
- Maintained accountability of sensitive items and documents.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
Waitress
Bamboo Sushi Bar
Crestview, FL
01.2017 - 08.2017
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- I responded to cleaning duties at the end of my shift.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
General Studies
Baker High
Baker, FL05-2017
Skills
- Pet boarding experience
- Pet boarding management
- Senior Pet Care Knowledge
- Organizational Competency
- Equipment Inspection Competence
- Sanitation practices
- Laundry services
- Efficient cleaning techniques
- Health and safety compliance
- Floor maintenance
- Carpet cleaning
- Glass and window washing
- Proper chemical handling
- Record keeping
- Verbal and written communication
- Scheduling
- Customer/Client relations
- Professional demeanor
- Calendar management
- Information protection
- Greeting and seating clients
- Office administration
- Data entry
- Front desk operations
- Telephone skills
- Service-oriented mindset
- Transportation
- Daily logging
- Clean driving record
- Vehicle inspection
- Heavy lifting
- Patience and tact
- GPS and route planning
- Flexible schedule
- Confidentiality
- Map reading
- Punctual and reliable
- Customer service
- Safety management
- Loading and unloading
- Friendly and outgoing
- Proofreading
- Labeling files
- Work independently
- Retrieving files
- File organization
- Shredding confidential documents
- Typing speed
- Alphabetical filing
- Numerical filing
Affiliations
- Family time
- Video games
- Arts and crafts
References
References available upon request.
Timeline
Janitor/Painter
Central Square School District
02.2024 - 08.2024
Pet Boarding
Rover.com
08.2023 - Current
Waitress/Banquet Server/Hotel Front Desk Clerk
Hilton Garden Inn Hotel
02.2022 - 11.2022
Motor Transportation Operator
USMC Camp Lejuene
12.2017 - 12.2021
Package Handler/ Delivery Driver
Fedex Ground
05.2017 - 08.2023
Waitress
Bamboo Sushi Bar
01.2017 - 08.2017
General Studies
Baker High
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