Lauran J Granzow
Manlius,NY
Summary
Successful sales and customer service professional with 15+ years of experience in high client volume environment. Seeking new opportunities to utilize skillset to maximize bottom line performance.
Overview
18
18
years of professional experience
Work History
Universal Financial Service Rep
Berkshire Bank
01.2021 - Current
- Successful in deepening customer relationships by referring appropriate products to align with clients’ financial needs.
- Execution of company vision to create an environment of inclusion.
- Facilitated Credit Card Conference calls for the entire New York region.
- Maintains and exceeds 100% attainment of branch and individual sales goals regularly.
- Established strong and positive working relationships within organization to contribute to team success.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Associate
Berkshire Bank
05.2018 - 01.2021
- Provided outstanding service to new and long-standing customers by attentively addressing inquiries and resolving customer concerns.
- Connected customers to new product opportunities and company offerings
- Accurately conducted everyday tasks and transactions to completion.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Sales Consultant
Sutherland Global Services
11.2011 - 10.2018
- Maintained knowledge of current promotions, pricing and products.
- Assessed customer needs to provide assistance and information on product features, billing and all other general inquiries.
- Developed trusting relationships with customers by making personal connections.
- Selected for wave 7 training support due to exemplary performance.
- Completed LEAD instructor course
- Consistently outperformed client based metrics.
Assistant Manager
Wendy’s
12.2005 - 07.2011
- Trained and oversaw company quality standards for new employees.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Certified - Team Management
LEAD Management Program
04.2015
Teachers Aide Certification
Teachers Aide
08.2011
Graduate Level Diploma -
Fayetteville-Manlius High School
01.2004
Skills
- Proficient in Microsoft word, Excel, PowerPoint
- Excellent customer service and written communication skills
- Team liasion
- Ability to multitask, meet deadlines, capable of working well both independently or in a group setting
- Leadership Excellence
Timeline
Universal Financial Service Rep
Berkshire Bank
01.2021 - Current
Customer Service Associate
Berkshire Bank
05.2018 - 01.2021
Sales Consultant
Sutherland Global Services
11.2011 - 10.2018
Assistant Manager
Wendy’s
12.2005 - 07.2011
Certified - Team Management
LEAD Management Program
Teachers Aide Certification
Teachers Aide
Graduate Level Diploma -
Fayetteville-Manlius High School
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