Lauranne Scharf
North Olmsted,OH
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
9
9
years of professional experience
Work History
Lead Care Consultant/Master Trainer
Benjamin Rose Institute on Aging
Cleveland, OH
02.2019 - Current
- Advised family members on how best support their loved ones who are receiving care management services.
- Provided training sessions on topics related to aging such as fall prevention techniques or managing chronic conditions.
- Maintained accurate records of all client contacts including assessment results, service delivery plans and progress notes.
Program Manager
Alzheimer's Association-Cleveland Chapter
Cleveland, OH
01.2016 - 02.2019
- Training and supervision of staff and volunteer caregiver support groups
- Develop and deliver early-stage, Middle stage, and Late stage programming to clients and caregivers.
- Responsible for collecting and entering data reports
- Caregiver support group facilitator
- Provided evidence-based program to caregivers.
Ombudsman Supervisor
Long Term Care Ombudsman Services Of San Luis Obispo County
Cleveland, OH
09.2015 - 02.2019
- Resident rights advocate for clients in long-term care
- Associate volunteer trainer and supervisor
- Supervisor for paid ombudsman staff
- Develop and presented programming to long-term care staff
Education
Master of Science - Human Services-Nonprofit Management
Capella University
Minneapolis, MN04-2008
Bachelor of Arts - Social Work
Cleveland State University
Cleveland, OH06-1976
Theology And Pastoral Studies
Ursuline College
Pepper Pike, OHSkills
- Knowledge of Community Services and Programs
- Caring and Empathetic
- Documenting and Recording Information
- Complaint Investigation
- Providing Information and Resources
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Gathering Information from Patients
- Building Rapport and Credibility
- Problem-Solving
- Task Prioritization
- Self Motivation
- Relationship Building
- Interpersonal Skills
- Problem-solving abilities
Timeline
Lead Care Consultant/Master Trainer
Benjamin Rose Institute on Aging
02.2019 - Current
Program Manager
Alzheimer's Association-Cleveland Chapter
01.2016 - 02.2019
Ombudsman Supervisor
Long Term Care Ombudsman Services Of San Luis Obispo County
09.2015 - 02.2019
Master of Science - Human Services-Nonprofit Management
Capella University
Bachelor of Arts - Social Work
Cleveland State University
Theology And Pastoral Studies
Ursuline College
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