Laura Olea- Torres
Tallahassee,FL
Summary
Hard working, bilingual individual always willing to help others. Great with multi-tasking, organization, and dependability. Quick learner, and able to adapt smoothly to new systems, procedures and protocols. Energetic, work well under pressure, highly motivated and goal driven. Possess strong leadership, communication, time management skills, and demonstrate extraordinary customer service presentation.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Front Desk Agent
Tru By Hilton
Tallahassee , FL
2022.01 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Informed guests about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered above-and-beyond service to guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and greeted callers enthusiastically.
Fulfillment Expert
Target
Boynton Beach , FL
2021.03 - 2022.01
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Managed timely and effective replacement of damaged or missing products.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Picked and packed order items quickly and accurately to meet time standards.
- Interacted with guests in a friendly and knowledgeable way.
Cashier
The Home Depot
Lake Worth , FL
2018.01 - 2019.11
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Dietary Aide
Lexington Healthcare Center
Streamwood , IL
2016.05 - 2017.06
- Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity.
- Cleared tables and removed dishes, trays and utensils from the dining room to the dishwashing area.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Washed plates, cups, serving and eating utensils and kitchen equipment in the dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
Education
High School Diploma -
05.2017
Skills
- Customer Service
- Problem Solving
- Guest Registration
- Reservations Management
- Payment Collection
- Basic Food Service
- Nightly Audits
- Data Entry
- Shipment Procedures
- Detail-Oriented
- Reliable and Responsible
- Complaint Resolution
- Data Confidentiality
- Time Management
- Adaptable and Flexible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent - Tru By Hilton
2022.01 - Current
Fulfillment Expert - Target
2021.03 - 2022.01
Cashier - The Home Depot
2018.01 - 2019.11
Dietary Aide - Lexington Healthcare Center
2016.05 - 2017.06
Streamwood High School - High School Diploma,
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