Laura P. Marquez
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chief Procedure Coordinator- TMS/Spravato
Elevate Psychiatry
03.2022 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed weekly payroll for 10 employees.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Obtain insurance benefits and pre-authorizations.
TMS Coordinator
SuccessTMS
10.2020 - 03.2022
- Entered data, generated reports, and produced tracking documents.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Utilized medical software to document and track patient progress.
- Evaluated patient histories and medical records for accuracy and completeness.
- Monitored patients during TMS treatment and identified specific response patterns.
- Operated and maintained medical equipment used to treat patients.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Assisted physicians in diagnosis and treatment of patients.
- Triaged patients in office or by phone to assess severity of conditions.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
Hearing Aid Coordinator
South Florida ENT
09.2017 - 10.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized, maintained and updated information in computer databases.
Assistant Manager
Steve Madden
04.2011 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
MBA - Business Administration And Management
DeVry University
Chicago, IL02.2024
Bachelor of Science - Psychology With A Concentration in Developmental
Keiser University
Miami, FL08.2019
Skills
- HIPAA Guidelines
- Software Applications
- Patient Contact
- Microsoft Office
- Process and Procedure Compliance
- Insurance Processing
- Customer Satisfaction
- Train Employees
- Administration and Operations
- Bilingual
- Evaluate Performance
- Handling Complaints
Certification
- NeuroStar Certified
- CloudTMS Certified
- BLS Certified/Trained, American Red Cross -ID#019IVGF (Exp. 7/15/2025)
Affiliations
- Clinical TMS Society Member since February 2023
Timeline
Chief Procedure Coordinator- TMS/Spravato
Elevate Psychiatry
03.2022 - Current
TMS Coordinator
SuccessTMS
10.2020 - 03.2022
Hearing Aid Coordinator
South Florida ENT
09.2017 - 10.2020
Assistant Manager
Steve Madden
04.2011 - 09.2017
MBA - Business Administration And Management
DeVry University
Bachelor of Science - Psychology With A Concentration in Developmental
Keiser University