Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Laura P. Marquez

Miami,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Chief Procedure Coordinator- TMS/Spravato

Elevate Psychiatry
03.2022 - Current
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Completed weekly payroll for 10 employees.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Obtain insurance benefits and pre-authorizations.

TMS Coordinator

SuccessTMS
10.2020 - 03.2022
  • Entered data, generated reports, and produced tracking documents.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Utilized medical software to document and track patient progress.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Monitored patients during TMS treatment and identified specific response patterns.
  • Operated and maintained medical equipment used to treat patients.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Assisted physicians in diagnosis and treatment of patients.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Maintained accurate patient charts and medical records.
  • Cleaned and sterilized instruments, equipment and surfaces.

Hearing Aid Coordinator

South Florida ENT
09.2017 - 10.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Organized, maintained and updated information in computer databases.

Assistant Manager

Steve Madden
04.2011 - 09.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

MBA - Business Administration And Management

DeVry University
Chicago, IL
02.2024

Bachelor of Science - Psychology With A Concentration in Developmental

Keiser University
Miami, FL
08.2019

Skills

  • HIPAA Guidelines
  • Software Applications
  • Patient Contact
  • Microsoft Office
  • Process and Procedure Compliance
  • Insurance Processing
  • Customer Satisfaction
  • Train Employees
  • Administration and Operations
  • Bilingual
  • Evaluate Performance
  • Handling Complaints

Certification

  • NeuroStar Certified
  • CloudTMS Certified
  • BLS Certified/Trained, American Red Cross -ID#019IVGF (Exp. 7/15/2025)

Affiliations

  • Clinical TMS Society Member since February 2023

Timeline

Chief Procedure Coordinator- TMS/Spravato

Elevate Psychiatry
03.2022 - Current

TMS Coordinator

SuccessTMS
10.2020 - 03.2022

Hearing Aid Coordinator

South Florida ENT
09.2017 - 10.2020

Assistant Manager

Steve Madden
04.2011 - 09.2017

MBA - Business Administration And Management

DeVry University

Bachelor of Science - Psychology With A Concentration in Developmental

Keiser University

Similar Profiles

CREATE PROFILE
Laura P. Marquez