Laura P. Marquez
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chief Procedure Coordinator- TMS/Spravato
Elevate Psychiatry
03.2022 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed weekly payroll for 10 employees.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Obtain insurance benefits and pre-authorizations.
TMS Coordinator
SuccessTMS
10.2020 - 03.2022
- Entered data, generated reports, and produced tracking documents.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Utilized medical software to document and track patient progress.
- Evaluated patient histories and medical records for accuracy and completeness.
- Monitored patients during TMS treatment and identified specific response patterns.
- Operated and maintained medical equipment used to treat patients.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Assisted physicians in diagnosis and treatment of patients.
- Triaged patients in office or by phone to assess severity of conditions.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
Hearing Aid Coordinator
South Florida ENT
09.2017 - 10.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized, maintained and updated information in computer databases.
Assistant Manager
Steve Madden
04.2011 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
MBA - Business Administration And Management
DeVry University
Chicago, IL02.2024
Bachelor of Science - Psychology With A Concentration in Developmental
Keiser University
Miami, FL08.2019
Skills
- HIPAA Guidelines
- Software Applications
- Patient Contact
- Microsoft Office
- Process and Procedure Compliance
- Insurance Processing
- Customer Satisfaction
- Train Employees
- Administration and Operations
- Bilingual
- Evaluate Performance
- Handling Complaints
Certification
- NeuroStar Certified
- CloudTMS Certified
- BLS Certified/Trained, American Red Cross -ID#019IVGF (Exp. 7/15/2025)
Affiliations
- Clinical TMS Society Member since February 2023
Timeline
Chief Procedure Coordinator- TMS/Spravato
Elevate Psychiatry
03.2022 - Current
TMS Coordinator
SuccessTMS
10.2020 - 03.2022
Hearing Aid Coordinator
South Florida ENT
09.2017 - 10.2020
Assistant Manager
Steve Madden
04.2011 - 09.2017
MBA - Business Administration And Management
DeVry University
Bachelor of Science - Psychology With A Concentration in Developmental
Keiser University
Similar Profiles
Khrisna CastilloKhrisna Castillo
Front Desk Receptionist at Elevate Psychiatry, LLCFront Desk Receptionist at Elevate Psychiatry, LLC
DORA RISNERDORA RISNER
Office Manager at Elevate My Health & Wellness/ Elevate Health & WelOffice Manager at Elevate My Health & Wellness/ Elevate Health & Wel
Bianca SomersBianca Somers
Physician Assistant – Psychiatry at Psychiatry of the Palm BeachesPhysician Assistant – Psychiatry at Psychiatry of the Palm Beaches
Wisnel MilienWisnel Milien
Regulatory Resolution Technician at Florida Power & Light CompanyRegulatory Resolution Technician at Florida Power & Light Company
Katelyn CabreraKatelyn Cabrera
Receptionist Administrator at Concertina Music SchoolReceptionist Administrator at Concertina Music School