Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Laura Wilson

Waterbury,CT

Summary

Adept at strategic leadership and policy implementation, I significantly enhanced operational efficiency at Key Human Services INC. My background in program planning and staff training, combined with a commitment to exceptional customer service, positions me as a dynamic leader. Achievements include streamlining processes to improve service delivery and fostering a culture of continuous improvement.

Overview

26
26
years of professional experience

Work History

Program Director

Key Human Services INC
Rocky Hill, CT
02.2020 - Current
  • Create a healthy, engaging, typical home for people with disabilities.
  • Teach and assist with daily living skills, like cooking and light housekeeping.
  • Provide and assist with direct care, such as personal care and hygiene.
  • Supports individuals to become independent, make decisions, and live a meaningful, dignified life with valued social roles.
  • Administrative and operational tasks, including scheduling, training and mentoring staff, fire drills, medication checks, cleaning of the home, doctors' appointments, and providing back-up coverage as needed.

Assistant Manager/ Hourly Coordinator

Northeast Foods Burger King
06.2004 - 12.2020
  • Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages
  • Resolve customer complaints about food quality or service
  • Direct cleaning of kitchen and dining areas to maintain sanitation standards, and appropriate records
  • Monitor actions of staff and customers to ensure that health and safety standards and regulation are obeyed
  • Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records
  • Use of computer software to monitor inventory, track staff schedules and perform other records keeping tasks
  • Check quality of deliveries of fresh baked goods
  • Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items
  • Recruit, hire, and oversee training for staff
  • Monitor food preparation and methods
  • Schedule work hours for servers and kitchen staff

Program Assistant

City of Waterbury Health Department
Waterbury, USA
01.2010 - 12.2018
  • Provide a variety of support functions to assure smooth and efficient delivery of services to our clients
  • Duties include client intake, chart preparation, explanation of the program, determination of income eligibility, and making appointments
  • Assists in the certification of WIC applicants by performing one or more of the following activities: interviewing, which may include administering a diet assessment questionnaire and a food frequency form; dietary assessment; entering data into the Statewide WIC Information System (SWIS); plotting growth and prenatal weight gain data, and orienting participants to the program
  • Performs reminder phone calls for upcoming appointments, and follow up phone calls for missed appointments
  • Answers WIC phone, handles calls for requests for general information, rescheduling appointments, lost checks, etc as assigned by local WIC Program Coordinator
  • Performs necessary paperwork, as assigned, including maintaining participant files and accurate documentation
  • May assist in the preparation of materials (e.g
  • Newsletters and pamphlets), visual aids (e.g
  • Bulletin boards, displays), and activities (e.g., health fairs) in conjunction with other local agency staff
  • Other duties as assigned

Sales Associate

Walmart
01.2005 - 12.2006
  • Assist customers with merchandise in shoe department
  • Assist in maintaining appropriate levels on stock on sales floor
  • Maintain neat and clean department

Certified Nurse Assistant

Bethel Health Care & Rehab Center
01.1999 - 12.2000
  • Provided nursing care in accordance with resident care policies and procedures
  • Ensured the safety and well-being of the residents is maintained
  • Assisted residents with bathing, dressing, hygiene, and grooming in accordance with established care plan
  • Measured and recorded patient’s fluid intake and output
  • Managed supply inventory and supply requisitions
  • Provided medication reminders
  • Provided patient transportation to doctor appointments
  • Knowledge of medical terminology and infection control standards
  • Knowledge of age specific developmental factors specific to adult and geriatric residents

Education

General Educational Development -

01.2008

Academic Diploma - Medical Office Professional

Stone Academy
05.2007

Certified Nurse Assistant -

Brookfield Academy

Skills

  • Policy and procedure improvements
  • Strategic leadership
  • Business oversight
  • Effective leader
  • Customer service experience
  • Performance standards and analysis
  • Budget administration
  • Operations oversight
  • Recruitment and hiring
  • Budget management
  • Staff training
  • Program planning
  • Administration
  • Policy implementation

References

References are available on request.

Languages

Spanish
Native/ Bilingual

Timeline

Program Director

Key Human Services INC
02.2020 - Current

Program Assistant

City of Waterbury Health Department
01.2010 - 12.2018

Sales Associate

Walmart
01.2005 - 12.2006

Assistant Manager/ Hourly Coordinator

Northeast Foods Burger King
06.2004 - 12.2020

Certified Nurse Assistant

Bethel Health Care & Rehab Center
01.1999 - 12.2000

General Educational Development -

Academic Diploma - Medical Office Professional

Stone Academy

Certified Nurse Assistant -

Brookfield Academy

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Laura Wilson