Laura Pichette
Cumberland,RI
Summary
Proven team player and adept in customer service, I excelled at Nike Factory Outlet by enhancing shopping experiences and meeting daily sales targets. Trained in first responder skills at YMCA, I ensured safety and high standards of hygiene. My knack for problem-solving and product knowledge significantly contributed to workplace efficiency and customer satisfaction.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Nike Factory Outlet
06.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Lifeguard and Swim Instructor
YMCA
01.2019 - 04.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Education
Counseling - Psychology
Rhode Island College
Providence, RI05-2025
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Product knowledge
- Conflict resolution
- Product recommendations
- Time management
- Reliability and punctuality
Timeline
Retail Sales Associate
Nike Factory Outlet
06.2022 - Current
Lifeguard and Swim Instructor
YMCA
01.2019 - 04.2021
Counseling - Psychology
Rhode Island College
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