Laura Raye Byrd
Birmingham,AL
Summary
Office Management, proactive, performance-driven professional with over 15 years’ experience in scheduling, leadership, organizing, prioritizing, confidentiality of documents, and detailed preparation of reports and projects. Cross-functional communicator, easily interfaces with physicians, patients, and referring doctors’ offices.
Overview
19
19
years of professional experience
Work History
Operations Manager
Structural Heart & Valve Clinic University Of Alabama Birmingham
Birmingham, AL
01.2019 - Current
- Establish and develop strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Develop processes for continuity and organization
- Manage 25 administration support team and front end workers
- Manage budgets, planning and auditioning that relate to personnel management
- Perform daily facilities review to ensure consistent mechanical and facilities functionality
- Monitor and evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns
Manager, Valve Clinic Coordinator
Brookwood Baptist Health
Birmingham, AL
01.2015 - 03.2019
- Assisted in advancing Structural Heart and Valve Program by implementing improved processes and workflows
- Exceeded performance goals by 500%
- Collaborated with physicians to ensure completion of all program documentation for compliance with regulatory standards
- Contributed and provided insight in development of program goals
- Participated in development of education materials and patient education
- Structural Heart Valve Clinic program educator and trainer for outside valve programs
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and patient demands.
Surgery Scheduler, Office Manager
Cardio Thoracic Surgeons, P.C
01.2004 - 01.2015
- Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Verified insurance coverage and obtained pre-authorizations
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Educated patients about surgeries and provided treatment plan documentation
- Arranged corporate and office conferences for company employees and guests
Unit Secretary
Montclair Hospital
Birmingham, AL
01.2003 - 01.2004
- Transcribed written physician orders
- Ordered supplies for ICU department
- Established patient records by preparing folder; assigning patient number; completing patient identification information
- Assisted with admissions/discharges
- Helped patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel
- Welcomed visitors, answered unit secretary phone, managed unit
Education
Bachelors of Science - Accounting
Athens State University
2011
Bachelors of Science - Health Administration, National Honor Society
University of Phoenix
2007
Skills
- Proactive and Self-Motivated
- Cost reduction strategies
- Risk analysis and management
- Budgeting and forecasting
- Strategic planning
- Complex problems analysis
- Project planning and development
Timeline
Operations Manager
Structural Heart & Valve Clinic University Of Alabama Birmingham
01.2019 - Current
Manager, Valve Clinic Coordinator
Brookwood Baptist Health
01.2015 - 03.2019
Surgery Scheduler, Office Manager
Cardio Thoracic Surgeons, P.C
01.2004 - 01.2015
Unit Secretary
Montclair Hospital
01.2003 - 01.2004
Bachelors of Science - Accounting
Athens State University
Bachelors of Science - Health Administration, National Honor Society
University of Phoenix