Laura Selena Gallo Ropero
Elizabeth,NJ
Summary
Driven by results, adept in multitasking and organization, I excel in fast-paced environments, as demonstrated at Caribe Express by enhancing customer satisfaction through effective problem-solving. Skilled in computer applications and teamwork, my background spans various roles, from Teacher Assistant to Cashier, highlighting adaptability and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Spring Academy
Teacher Assistent
Westfield, NJ
09.2022 - Current
- Managed multiple responsibilities concurrently, showcasing strong organizational skills and attention to detail.
- Developed strong relationships with colleagues, fostering a collaborative and supportive work atmosphere.
Waitress
Old City Cafe and Grill
Cranford, NJ
07.2022 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Officer
Caribe Express
Elizabeth, NJ
10.2021 - 07.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Production Worker
Us Moviles Phone Inc
Linden, NJ
02.2021 - 08.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Cashier
Moes Southwestern Grill
Garwood, NJ
08.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeper
Split Rock Resort
Pennsylvania
04.2018 - 08.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
English-speaking -
Union County College
Cranford, NJ2023
John E. Dwyer Technology Academy
Elizabeth, NJ06.2019
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Multitasking and Organization
- Computer Skills
- Team Collaboration
- Interpersonal and Social Skills
- Flexible Schedule
- Public Speaking
- Supply Restocking
- Initiative
- Language Fluency
- Social Media Posting
- Research
- Multitasking Abilities
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Written Communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Spring Academy
Teacher Assistent
09.2022 - Current
Waitress
Old City Cafe and Grill
07.2022 - 09.2022
Customer Service Officer
Caribe Express
10.2021 - 07.2022
Production Worker
Us Moviles Phone Inc
02.2021 - 08.2021
Cashier
Moes Southwestern Grill
08.2020 - 09.2020
Housekeeper
Split Rock Resort
04.2018 - 08.2018
English-speaking -
Union County College
John E. Dwyer Technology Academy