Laura Smith
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor/Administration Supervisor
Johnston Regional Airport (Johnston County Gov)
12.2020 - 05.2023
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Director.
- Conducted training and mentored team members to promote productivity, resolve complex problems and commitment to excellent customer service.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated monthly board meetings.
- Out of office training and onboarding for incoming office staff.
- Handled incoming and outgoing mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Reported payroll operations for team of 20 employees to county Payroll Department.
- Generated and reported financial and operational reports to Airport Authority at monthly board meetings.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
- Developed and implemented procedures and processes for accounts receivable, accounts payable and various other airport processes.
Customer Service Representative
Johnston Regional Airport (Johnston County Gov)
01.2020 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about procedure updates and changes.
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Regularly updated website.
Receptionist/Administrative Legal Assistant
Stewart, Schmidlin & Bullock
10.2017 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for attorneys.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Created spreadsheets to track client progress and document billable hours.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Customer Service
Food Lion
08.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stay at Home Mom
.
05.2013 - 08.2017
Purchase Ledger Controller
Marshall Aerospace Ltd
06.2007 - 05.2013
- Assisted in implementation of new systems and became super user.
- Covered responsibilities in absence of credit controller and/or processing supervisor.
- Interviewed, trained and carried out staff appraisals.
- Statement reconciliations.
- Year end / month end procedures.
- Updated operational procedures.
- Tagging individual payments.
- Performed all of weekly and monthly Payment Runs including EFT, check and international wire transfers.
- All Purchase/Sales Ledger Clerk tasks as needed.
Purchase/Sales Ledger Clerk
Marshall Aerospace Ltd
09.2002 - 06.2007
- Input financial data and produced reports using Peoplesoft and Sage.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Coded invoices and entered on to system.
- Set up and amended accounts.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled Purchasing credit cards, investigating and resolving discrepancies to keep accounts audit ready.
- Updated procedure notes
- Assisted with month end processes.
Education
High School Diploma -
Witchford Village College
Witchford, United Kingdon06.2001
Skills
- Customer Relationship Management
- Accounts Payable/Receivable Operations
- Procedural Streamlining
- Staff Management/Training
- Administration and Reporting
- Precision and Accuracy
- Microsoft Proficient
Timeline
Customer Service Supervisor/Administration Supervisor
Johnston Regional Airport (Johnston County Gov)
12.2020 - 05.2023
Customer Service Representative
Johnston Regional Airport (Johnston County Gov)
01.2020 - 12.2020
Receptionist/Administrative Legal Assistant
Stewart, Schmidlin & Bullock
10.2017 - 12.2019
Customer Service
Food Lion
08.2017 - 10.2017
Stay at Home Mom
.
05.2013 - 08.2017
Purchase Ledger Controller
Marshall Aerospace Ltd
06.2007 - 05.2013
Purchase/Sales Ledger Clerk
Marshall Aerospace Ltd
09.2002 - 06.2007
High School Diploma -
Witchford Village College
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