LAURA SOFIA MARIN ACOSTA
Fayetteville,NC
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Retail Sales Associate
Victoria Secret & PINK
Orlando, FL
10.2025 - 12.2025
- Assisted customers in selecting merchandise and provided product knowledge.
- Maintained visual standards and organized merchandise displays throughout the store.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with effective communication skills.
- Ensured a clean and welcoming shopping environment for all guests.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Ambassador
Sea World
Orlando, Florida
01.2025 - 10.2025
- Engaged guests through informative presentations about marine life and conservation efforts.
- Collaborated with team members to ensure smooth daily operations of events and activities.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
HOSTESS AND CASHIER
BCD Tofu House Restaurant
Manhattan, New York
06.2024 - 11.2024
- Greeted and seated guests promptly in a busy restaurant environment.
- Managed reservations and maintained an organized seating chart.
- Provided menus and informed guests about daily specials.
- Assisted servers by communicating guest needs and preferences.
- Handled guest inquiries and resolved minor issues efficiently.
- Trained new hostesses on procedures and customer service standards.
- Greeted guests warmly upon arrival, seating them promptly.
Job Title
Animals shelter community serve
NY
11.2023 - 02.2024
- Walking and exercising dogs
- Feeding the dogs and filling up their water bowls
- Giving love and attention to the dogs
- Playing with them and cleaning the grass
- Grooming and bathing
- Monitoring the well - being of dogs
- Recording dog's behavior
host
Ihop
brooklyn, NY
01.2023 - 09.2023
- Welcoming customers and ensuring they are seated and receive attentive service
- Maintaining a waitlist of patrons during busy meal service
- Passing out menus to customers
- Accepting phone calls and managing reservations
Education
High School Diploma - Dental Hygiene
Gateway High School
Orlando, FL 12.2024 - 10.2025
Skills
- Strong customer service skills
- Ability to anticipate and meet customer needs
- Conflict resolution skills
- Ability to work effectively as part of a team
- Communication skills
- Customer service
- Team collaboration
- Time management
- Flexible schedule
- Backroom organization
Languages
- Spanish
- English
Timeline
Retail Sales Associate
Victoria Secret & PINK
10.2025 - 12.2025
Ambassador
Sea World
01.2025 - 10.2025
High School Diploma - Dental Hygiene
Gateway High School
12.2024 - 10.2025
HOSTESS AND CASHIER
BCD Tofu House Restaurant
06.2024 - 11.2024
Job Title
Animals shelter community serve
11.2023 - 02.2024
host
Ihop
01.2023 - 09.2023