LAURA STEFANIA ROMERO MARQUEZ
Spring ,TX
Summary
In 2012 got a Business Administration degree and worked in different business companies as an Administrative Assistant, then in 2019, I got an Associate of Arts in Multidisciplinary Studies, which helped to acquire a wide curriculum of experience in the Administrative field. An organized individual who takes responsibility and pride in work, exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Believe in utilizing all previous skills acquired through education, employment, and volunteer addition work. Value clear, concise, and honest communication, which will be positive for any team I join.
Overview
5
5
years of professional experience
Work History
Paraprofessional ESL Clerk
Spring ISD Marshall Elementary School
Spring, United States
02.2020 - Current
- Assisted in the areas of; Clinic, Safety Patrol, Dismissal, Lunch duty, Receptionist, Translator, and Classroom Support (PK, K, and 1st)
- Helped at the DLC department with computer support for students.
- Helped the ESL coordinator by giving new students the TELPAS test in Spanish or English and placing the students in the right classroom according to their needs.
- Presented subject matter according to guidelines established by learning facility's policies and administrative regulations.
- Helped preparing lessons to reflect accommodations for differences in student learning styles.
Manager on Duty
Cyclone Anaya's Mexican Kitchen
Houston, TX
02.2019 - 01.2020
- Hired, trained, and coached employees in essential job functions, demonstrating best methods for serving clients and guests.
- Exceeded monthly goals by training FOH staff on upselling techniques and creating a featured food and beverage program.
- Created a program based on food quality, excellent customer relations which generated positive feedback and an increase of great reviews for the restaurant.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Server-Bartender
Cyclone Anaya's Mexican Kitchen
Houston, Texas
01.2017 - 02.2019
- As both server and bartender, I provided exceptional guest experiences and consistently exceeded sales goals.
- Performed excellent customer service while achieving sales goals.
- Also, provided information to help food and beverage selections, kept dining ambiance with an enthusiastic attitude, and presented ordered choices in a prompt and efficient manner.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Realtor Assistant
Keller Williams
Houston, TX
08.2016 - 12.2016
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Education
Associates of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX08.2019
Bachelors degree - Business Administration
Universidad De Oriente
Venezuela12.2012
Skills
- Active listening, caring and empathetic
- Excellent Verbal and Written Communication
- Proficient using Microsoft Office, Word, Excel, PowerPoint and Outlook
- Problem-solving and ability to multi-task
- Give constructive feedback
- Organized and Efficient
- Cultural awareness, building rapport and credibility
- Capacity in making decision and accomplishment of objectives
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
No river can return to its source, yet all rivers must have a beginning.
-American Indian Proverb
Timeline
Paraprofessional ESL Clerk
Spring ISD Marshall Elementary School
02.2020 - Current
Manager on Duty
Cyclone Anaya's Mexican Kitchen
02.2019 - 01.2020
Server-Bartender
Cyclone Anaya's Mexican Kitchen
01.2017 - 02.2019
Realtor Assistant
Keller Williams
08.2016 - 12.2016
Associates of Arts - Multidisciplinary Studies
Houston Community College
Bachelors degree - Business Administration
Universidad De Oriente
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