Laura Storie
Springfield
Summary
Energetic and compassionate care coordinator with strong interpersonal and organizational skills. Possesses solid understanding of patient care coordination and demonstrates proficiency in communication and problem-solving. Successful at managing multiple priorities with a positive attitude. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
15
15
years of professional experience
Work History
Caregiver
Visting Angels
04.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Customer Service Associate
Bass Pro Shops
11.2021 - 04.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sought ways to improve processes and services provided.
Care Coordinator
One Call
10.2018 - 10.2021
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Sales Associate
Walmart
10.2015 - 10.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
USAA Credit and Debit Cards
Tele Tech
08.2013 - 10.2015
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
Salesperson
Focus
09.2011 - 09.2012
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Daycare Assistant
Giggles And Wiggles Daycare
05.2010 - 05.2011
- Promoted learning and social development through structured and unstructured playtime.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Human Anatomy And Physiology
Missouri State University
Springfield, MO05.2027
High School Diploma -
Willard High School
Willard, MO05.2011
Skills
- Account Management
- Organizational Skills
- HIPAA Guidelines
- Manage Records
- Scheduling
- Documentation
- Empathy and compassion
- Problem-Solving Ability
Accomplishments
Employee of the Month December 2023
Skills
- Managing Multiple Tasks
- Coordination
- Verbal and Written Communication
Education
Willard, MO,Springfield, MO
Contact
Springfield, MO 65806
Timeline
Caregiver
Visting Angels
04.2023 - Current
Customer Service Associate
Bass Pro Shops
11.2021 - 04.2023
Care Coordinator
One Call
10.2018 - 10.2021
Sales Associate
Walmart
10.2015 - 10.2018
USAA Credit and Debit Cards
Tele Tech
08.2013 - 10.2015
Salesperson
Focus
09.2011 - 09.2012
Daycare Assistant
Giggles And Wiggles Daycare
05.2010 - 05.2011
Human Anatomy And Physiology
Missouri State University
High School Diploma -
Willard High School
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