Laura Sughey Jacobo
Ontario,CA
Summary
Committed Employee Relations Manager with 3 years of success establishing high-quality personnel development programs. Effective in serving as primary liaison with staff members regarding issues and grievances, negotiating resolutions and mutually-beneficial agreements. Eager to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Employee Relations Manager
The Taco Man Grill LLC
Ontario, CA
11.2020 - Current
- Recruited and trained new employees to follow company policies and daily job duties
- Developed and implemented weekly sales analytics to maintain excellent labor cost
- Oversaw daily HR operations while personally administering quarterly performance reviews at all restaurants
- Created and hosted quarterly workshops for Store Managers
- Sent out bi-weekly Payroll, along with PTO & PSL
- Developed Store/business manuals for all locations
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
Regional Manager
The Taco Man Grill LLC
Ontario, CA
05.2013 - 11.2020
- Interviewed job candidates and made staffing decisions
- Managed staff of 30 + crew members, 3 store manager leaders and 6 assistant managers
- Assigned employees to specific duties to best meet the needs of the store
- Scheduled and led weekly store meetings for all locations
- Opened 3 new locations in the time span of 4 years
- Including hiring, training, and sales floor setup
- Was responsible for answering catering cellphone to book incoming guest events.
VNA Hospice & Palliative Care
01.2015 - 01.2016
- Recorded patients' medical history, vital statistics, and test results in medical records
- Delivered high-quality and compassionate treatment patient community
- Responded appropriately to the physical, emotional, and developmental needs of patients and families
- Observed and documented patient status and reported patient complaints to the case manager
- Completed and submitted clinical documentation in accordance with agency guidelines
Education
High School Diploma -
Chino High School
Chino, CASkills
- Mediation in workplace
- Staff recruitment and retention
- Training and development
- Microsoft Office
- Fluent in English and Spanish
- Familiar with FMLA//EEO/WC
- Critical Thinking
- Self-Management
- Exit Interviews and Processes
- Employee Relations Oversight
- Onboarding, Training and Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Employee Relations Manager
The Taco Man Grill LLC
11.2020 - Current
VNA Hospice & Palliative Care
01.2015 - 01.2016
Regional Manager
The Taco Man Grill LLC
05.2013 - 11.2020
High School Diploma -
Chino High School
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