LAURA L. THOMAS
Wake Forest,NC
Summary
To obtain an entry-level position with benefits, educational privileges, and growth in the company. Driven Support Coordinator with experience as primary point of contact able to handle escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, inquiries and complaints to develop rapid solutions.
Overview
17
17
years of professional experience
Work History
Support Coordinator
TrialCard
02.2023 - Current
- Worked with other departmental staff to answer questions and resolve problems.
- Maintained and verified accuracy of records.
- Take on projects and complete them in accurate time frame.
- New Support Coordinator side-jack with me for additional training.
- I'm an expert on reimbursement, co-pay, foundation assistance and I'm responsible for handling patient and healthcare provider interactions
- I advocate to patients regarding program enrollment,
- I have direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient
- I have knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA and DOD). Act as an assigned liaison to client contact.
- I maintains records in accordance with applicable standards and regulations to the programs/promotions
- I have establish relationships, develop trust, and maintain rapport with patients and healthcare providers.
- I also follow program guidelines and I have handled escalated complex cases according to program policy and procedures.
Medical Assistant
Concentra
02.2022 - 02.2023
- The flow of onboarding patients and delivering routine medical care
- Handle blood draws, injections, EKGs, vitals, drug screens, rooming patients, and more
- Greet patients, obtain their medical histories, and verify patient information
- Prepares patients for physical examinations, including taking vital signs and performing all required testing
- Assist with examinations and treatment
- Perform ancillary testing and tasks as directed by the Center Medical Director (including but not limited to PFT, EKG, injections, audiograms, blood draws, etc.).Performs DOT and Non-DOT drug and alcohol testing
- Perform Front Office duties, including greeting patients, obtaining Prior authorization for medications and surgeries needed, and verifying insurance.
Medical Assistant/Office Manager
John J. Marks Gynecology
10.2010 - 02.2022
- Triage, vitals, assist in the procedure(endometrial biopsy, pap smears, colposcopy, hysteroscopy, Essure, Testo Pellets, and IUDs)
- I check patients in and out, make appointments, order supplies and stock rooms, verify health insurance, submit prior authorizations for medications, surgeries, and procedures, and submit appeals
- I conduct monthly staff meetings and submit payroll
- I ensure all employee accounts are active and up to date with all HIPPA compliance
- I handle marketing and the official website.
Customer Service Representative
Affiliated Computer Services
09.2006 - 06.2008
- Took incoming calls in a call center environment for
- Humana Medicare Insurance and billing, provided information regarding pharmacy inquiries, and provided 100% customer satisfaction
- After One year, I supervised a team of ten people
- I ensured they were trained and prepared to respond to the customer’s issues and resolve them quickly and efficiently.
Education
Medical Assistant Associate’s -
Miller-Motte College
Cary, NCSkills
- Management Support
- Social Support
- Office Support
- Team Support
- Care Coordination Support
- CPT Coding
- Customer Satisfaction
- Knowledge Base
Accomplishments
I have upheld perfect attendance since starting with the company and I have been on the 100 QAQC every month after training was completed. I have been pulled on various projects due to my work ethics and I have had recognition for having outstanding AE reports.
Timeline
Support Coordinator
TrialCard
02.2023 - Current
Medical Assistant
Concentra
02.2022 - 02.2023
Medical Assistant/Office Manager
John J. Marks Gynecology
10.2010 - 02.2022
Customer Service Representative
Affiliated Computer Services
09.2006 - 06.2008
Medical Assistant Associate’s -
Miller-Motte College
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