Laura V Hernandez Estrella
Summary
Dynamic and detail-oriented professional with extensive experience in hospitality, notably at AC Marriott Hotel. Proven ability in efficient multitasking and exceptional guest assistance, ensuring memorable dining experiences. Skilled in sanitation practices and inventory management, fostering teamwork and collaboration to enhance service quality. Bilingual in Spanish & English, enhancing communication with diverse clientele.
Overview
2
2
years of professional experience
Work History
Breakfast Attendant
AC Marriott Hotel
08.2024 - 04.2025
- Prepared and presented breakfast items following established hotel standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted guests with inquiries, providing excellent customer service and support.
- Ensured food safety compliance through proper handling and storage procedures.
- Collaborated with kitchen staff to efficiently restock supplies throughout service hours.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
Server
Fry Boy's
09.2023 - 07.2024
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to streamline order delivery and enhance, clean efficiency.
- Managed cash register operations, accurately processing payments and maintaining balanced tills.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Uncle Vito's Slice of NY
10.2023 - 05.2024
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
- Managed cash register operations, accurately processing payments and maintaining balanced tills.
- Handled customer inquiries and complaints professionally, ensuring prompt resolutions.
- Demonstrated strong multitasking skills by managing multiple tables & customers, simultaneously without compromising service quality.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate of Arts - English
Sacramento City College
Sacramento, CA05-2024
High School Diploma -
C.K. McClatchy High School
Sacramento, CA06-2020
Skills
- Efficient multitasking
- Sanitation practices
- Stocking & Prep
- Allergy awareness
- Guest assistance
- Teamwork and collaboration
- Attention to detail
- Spanish Speaking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Breakfast Attendant
AC Marriott Hotel
08.2024 - 04.2025
Server
Uncle Vito's Slice of NY
10.2023 - 05.2024
Server
Fry Boy's
09.2023 - 07.2024
Associate of Arts - English
Sacramento City College
High School Diploma -
C.K. McClatchy High School