Laura Vanessa Hernandez
Jamaica,United States
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cargo Import Agent
Lufthansa Cargo
06.2023 - Current
- Managed call center operations, effectively coordinating with consignees to gather broker information, resolve ISC fees, and address customs holds to ensure smooth communication and process flow.
- Reduced shipment delays by proactively monitoring cargo and communicating with carriers.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Oversaw counter import procedures, verifying documentation for customs release and confirming ISC fee payments to maintain compliance and operational efficiency.
- Provided essential warehouse documentation, ensuring timely and efficient loading of freight while minimizing delays.
- Prepared inbound flights by accurately reporting shipments to customs via the ICAP system, ensuring all necessary documentation was in place for customer retrieval.
- Identified and resolved discrepancies in inbound flights and outbound truck shipments, enhancing overall process accuracy and compliance.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
Assistant Manager of Operations
All dogs in the city
04.2021 - Current
- Managed front desk operations, handling consumer inquiries, appointment scheduling, and call answering
- Coordinated daily operations with the dog care staff
- Assisted in managerial tasks such as training, evaluating performance, and creating staff schedules
- Implemented customer service best practices to enhance client satisfaction
- Successfully managed consumer inquiries and enhanced customer satisfaction for clients and their pets.
Dog Walker
PupCulture
05.2018 - 03.2021
- Conducted dog walks with an emphasis on delivering exceptional customer service
- Established rapport with clients, meeting their specific needs and preferences
- Ensured safety and control during dog walks
- Monitored and communicated all changes in the dogs' behavior and health to owners
- Successfully coordinated appointments and ensured client satisfaction through clear communication.
Administrative Coordinator
Chic Lashes and Nails
07.2017 - 02.2018
- Facilitated customer interaction by warmly greeting clients, organizing appointments seamlessly, and offering assistance with their inquiries.
- Managed all aspects of financial transactions, including payment processing and cash register management
- Implemented effective strategies to maintain a clean and organized front desk area
- Ensured smooth salon operations by facilitating communication between staff and management
- Maintained inventory control by monitoring stock levels and replenishing supplies when necessary.
Brand Ambassador
Bogotá
01.2016 - 05.2016
- Created brand awareness and generated interest in promoted brands by actively engaging with potential customers
- Performed informative product demos and offered in-depth knowledge about the products
- Utilized customer feedback to identify areas of improvement
- Collaborated with event organizers to maintain a seamless brand representation
- Demonstrated versatility by working individually or collaboratively in order to achieve promotional goals.
HR Assistant
Incer SAS
02.2014 - 05.2016
- Played a key role in recruitment efforts by managing job postings and evaluating applicant qualifications.
- Organized and facilitated interview processes while offering administrative assistance to the HR team.
- Ensured adherence to HR policies by diligently maintaining and updating employee records
- Contributed to the organization of training programs and employee development efforts
- Contributed to enhancing employee engagement through the implementation of HR strategies.
Skills
- Cost analysis and savings
- Employee Supervision
- Performance Analysis
- Purchasing and planning
- Business Development
- Order tracking
- Customer Service
- Process Improvement Policy
- Enforcement Operational
- Efficiency Logistics
- Import Documentation
- Multitasking
Certification
- DGR Training, Lufthansa - 2024
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cargo Import Agent
Lufthansa Cargo
06.2023 - Current
Assistant Manager of Operations
All dogs in the city
04.2021 - Current
Dog Walker
PupCulture
05.2018 - 03.2021
Administrative Coordinator
Chic Lashes and Nails
07.2017 - 02.2018
Brand Ambassador
Bogotá
01.2016 - 05.2016
HR Assistant
Incer SAS
02.2014 - 05.2016
- DGR Training, Lufthansa - 2024
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