Laura Victoria Aldana
Chicago,IL
Summary
Dynamic professional with a strong work ethic and adaptability, demonstrating exceptional interpersonal skills in diverse environments. Proven ability to excel independently while rapidly acquiring new skills to meet challenges. Committed to continuous growth and contributing effectively to team success.
Overview
5
5
years of professional experience
Work History
Assistant Youth Program Director
Life Changing Community Outreach
Chicago , IL
09.2023 - Current
- Mentored youth to develop leadership abilities while teaching effective conflict-resolution techniques and promoting social-emotional awareness.
- Facilitated a nurturing atmosphere for children to engage in constructive social interactions.
- Organized, scheduled, and conducted a wide range of recreational events, field trips, and workshops.
- Implemented effective strategies to enhance the experience of participating children.
- Oversaw fundraising activities and preparation of public relations materials.
Summer Youth Employee
One Summer Chicago
Chicago, IL
06.2022 - 08.2023
- Supervised children during indoor and outdoor activities, outings, and special events.
- Assisted with registration and attendance tracking for summer programs.
- Promoted positive behavior among participants by setting a positive example.
- Maintained regular communication with parents regarding their child's progress.
Internship Student
Life Changing Community Outreach.com
Chicago, IL
04.2021 - 06.2023
- Helped participants enjoy activities while ensuring adherence to protocol.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Cultivated and strengthened relationships with campers under care.
- Communicated regularly with parents and guardians regarding their child's progress throughout their stay at the summer camp.
- Facilitated group discussions about topics relevant to the interests of the campers attending the program.
Senior Camp Counselor
Life Changing Community Outreach
Chicago, IL
05.2022 - 08.2022
- Welcomed participants and directed to assigned areas.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Improved camper experience with a list of flash-fun ideas.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Recognized and implemented safety standards to minimize incidents or accidents.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Enforced rules and regulations of recreational facilities to maintain discipline and safety.
- Established and built relationships with campers to ease fears in new environment.
Retail Store Associate
Target, 2112
08.2020 - 01.2021
- Responsible for assisting customers as they shop within the store
- Includes greeting customers, answering questions related to the merchandise and store policies and locating items for customers
- Clean the store and ensure products are properly displayed before the store opens
- Organize merchandise on shelves and restock them when they become empty
- Responsible for ensuring that customer transactions are processed quickly and accurately.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Customer Service Associate
Home Depot
09.2019 - 08.2020
- Responsible for ensuring a high level of customer satisfaction; taking phone calls from customers, performing research, collecting and forwarding required information, and developing solutions to improve service quality
- Assists customers to their orders and communicates positively in a friendly manner
- Handles multiple responsibilities simultaneously while providing exceptional customer service.
Education
BBA - Human Service
National Louis University
Chicago, IL06.2023
High school diploma -
CICS Northtown Academy
Chicago, IL05.2019
Skills
- Leadership Experience
- Communication skills
- Creativity
- Customer Service
- Creative Problem Solving
- Teamwork
- Attention to detail
- Interpersonal Skills
- Childcare Support
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Youth Program Director
Life Changing Community Outreach
09.2023 - Current
Summer Youth Employee
One Summer Chicago
06.2022 - 08.2023
Senior Camp Counselor
Life Changing Community Outreach
05.2022 - 08.2022
Internship Student
Life Changing Community Outreach.com
04.2021 - 06.2023
Retail Store Associate
Target, 2112
08.2020 - 01.2021
Customer Service Associate
Home Depot
09.2019 - 08.2020
BBA - Human Service
National Louis University
High school diploma -
CICS Northtown Academy