Laure Guevara
Coraopolis,PA
Summary
Organized Operations Support Staff verifies orders and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient with office machinery and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments.
Overview
5
5
years of professional experience
Work History
Operations Support Specialist
Cooper Glass Company
Marion, AR
05.2022 - 01.2024
- Developed comprehensive documentation for operational processes, leading to increased transparency and understanding among team members.
- Gathered, organized and input information into digital database.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Reduced error rates in data entry tasks by implementing a thorough quality control process.
Pharmacy Technician
Walgreens
West Memphis, AR
04.2020 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Restaurant Waiter
Country Pride Restaurant
Earle, AR
12.2018 - 01.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
High School Diploma -
Hughes High School
Hughes05.2010
Skills
- Operational Efficiency
- Scheduling Management
- Operations tracking
- Work control processes
- Customer Engagement
- Scheduling
Timeline
Operations Support Specialist
Cooper Glass Company
05.2022 - 01.2024
Pharmacy Technician
Walgreens
04.2020 - 05.2022
Restaurant Waiter
Country Pride Restaurant
12.2018 - 01.2020
High School Diploma -
Hughes High School