Laureda Allen
Southfield,MI
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at MGM Grand Detroit. Excelled in marketing strategy and problem-solving, significantly improving team performance and guest experience. Skilled in Oracle and customer service, adept at driving sales and developing brand messaging. Passionate about implementing innovative hotel strategies to exceed objectives.
Overview
2
2
years of professional experience
Work History
Retail Assistant Manager
MGM Grand Detroit
03.2024 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Exhibited excellent people skills during interaction with employees and customers.
Assistant Valet Manager
MGM Grand Detroit
07.2023 - 03.2024
- Facilitated communication between team members, clients and families.
- Evaluated employee performance in quarterly and annual reviews.
- Inspected equipment to maintain proper functioning during peak activity.
- Trained service staff on latest policies and procedures.
- Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management
- Assisted with day-to-day operations, working efficiently and productively with 65 team members.
Hotel Operations Manager
MGM Grand Detroit
01.2023 - 07.2023
- Worked closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
- Assisted in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
- Provided leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
- Oversaw day-to-day operations of 400 room hotel with staff of 30 employees.
Education
Associate of Arts - Business
Mid Michigan Community College
Midland, MI12-2013
High School Diploma -
Communication And Media Arts High
Detroit, MI06-2009
Skills
- Marketing strategy
- Developing brand messaging
- Problem Solving
- Time Management/UKG/Kronos
- Customer Service
- Negotiation
- Hotel Strategy
- Sales
- HotSOS
- Oracle
- PowerBI
- Coupa
- Sales target achievement
Timeline
Retail Assistant Manager
MGM Grand Detroit
03.2024 - Current
Assistant Valet Manager
MGM Grand Detroit
07.2023 - 03.2024
Hotel Operations Manager
MGM Grand Detroit
01.2023 - 07.2023
Associate of Arts - Business
Mid Michigan Community College
High School Diploma -
Communication And Media Arts High
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