Lauree Searock
Sharpsburg,GA
Summary
Professional and knowledgeable with over 30 years of experience in veterinary medIcine and client services. Client-focused, detail -oriented, personable, courteous and empathetic in all interactions with clients and team members. Effective in handling office and administrative tasks within a busy multiple doctor practice. I am eager to take the next career step with a highly respected veterinary organization dedicated to delivering exceptional client and patient care.
Overview
28
28
years of professional experience
Work History
Virtual Care Coordinator
Bond Vet
09.2022 - 10.2025
- Coordinated multi-line phone system, handling incoming calls and directing them to appropriate personnel. Answered on average 100 calls per shift for 50+ clinics in 5 states.
- Coordinated multi-line phone system, handling incoming calls and directing them to appropriate personnel.
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Maintained current and accurate medical records for patients.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
Client Service Representative
Crossroads Animal Hospital
12.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Answered owner animal health questions and advised on best care practices.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Managed multi-line phone system and pleasantly greeted patients.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
Customer Service Representative
Valley Of The Moon Veterinary Hospital
10.2012 - 05.2021
- Managed master calendar and scheduled appointments for doctors and nurses based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Answered, responded to and transferred over 50 daily phone calls on multi-line phone system.
- Handled billing information over phone.
- Responded to clients questions via phone, email and in-person.
- Answered high-volume, multi-line phone promptly and courteously.
- Prepared necessary correspondence related to medical records of patients such as sending lab results to outside doctors.
- Obtained necessary medical and treatment records from other service providers via phone, email and fax.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Assisted doctors by filling prescriptions for customers and responding to clients questions regarding prescription and medication-specific issues.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Maintain skills to assist doctors and nurses whenever called upon.
Veterinary Technician
Arroyo Veterinary Hospital
01.1998 - 10.2012
- Place IV catheters, administer IV fluids, medications, vaccines, and treatments as instructed by veterinarian.
- Trained and mentored other technician staff.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Collected patient biopsies , blood and urine samples for laboratory analysis.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Aided veterinarian with all surgeries and medical procedures.
- Take digital whole body and dental x rays and assist with ultrasound.
- Assessed team members' workloads and pitched in to help in areas where need was most evident.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assist veterinarian with house call and in hospital euthanasia.
Education
Bachelor of Arts - Early Education
Catawba College
Salisbury, NC06.1981
High School Diploma -
Mcarthur High School
Hollywood, FL06.1977
Skills
- Excellent Verbal and Written Communication Skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Medical Terminology
- Calm and Professional Under Pressure
- Filling Prescriptions
- Teamwork and Collaboration
- Strong Work Ethic
- Problem Solving
- Empathetic and Compassionate
- Telephone Etiquette
- Payment Collection
- Ability to Multitask
Timeline
Virtual Care Coordinator
Bond Vet
09.2022 - 10.2025
Client Service Representative
Crossroads Animal Hospital
12.2021 - 09.2022
Customer Service Representative
Valley Of The Moon Veterinary Hospital
10.2012 - 05.2021
Veterinary Technician
Arroyo Veterinary Hospital
01.1998 - 10.2012
Bachelor of Arts - Early Education
Catawba College
High School Diploma -
Mcarthur High School