Laureen DiMatteo
Brock,NE
Summary
Successful customer care professional with 35+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Realtor
Berkshire Hathaway Fox & Roach HomeServices
03.2022 - Current
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Personal Banker
Ocean First Bank
09.2018 - 09.2022
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Restaurant Owner
Jersey Boardwalk Pizza
05.2005 - 06.2017
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Recruited, hired, and trained talented staff to fill vacancies.
Restaurant Supervisor
The Shops At Tiffanys
05.2005 - 03.2014
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Enhanced team performance with regular evaluations and constructive feedback.
- Managed inventory control, reducing waste and optimizing resources allocation.
Education
Real Estate License
Realtor
Brick, NJ12.2021
Cosmetology License
Capri Institute of Hair Design
Laurelton, NJ08.1999
High School Diploma -
Brick Memorial High School
Brick, NJ06.1987
Skills
- Closing Support
- Pricing Negotiation
- Contract Negotiation
- Leasing and Sales
- Marketing Coordination
- Property Research
- Property Marketing
- Sales Negotiation
- Market Research
- Negotiation
- Staff Management
- Schedule Coordination
- Business Development
- Sales Forecasting
- Client Relations
- Creative thinking
- Customer service orientation
- Strong negotiation skills
- Effective communication
- Networking and prospecting
- Problem-solving abilities
- Ethical decision-making
- Organizational skills
- Attention to detail
- Social media marketing
- Lead Follow up
- Rental Management
Accomplishments
- Circle Of Excellence Award
- Rookie Of The Year Award
- Collaborated with great success a team of 10+ in the development of A Donation Drive for Super Storm Sandy Victims which led to the mayor giving my team the Key To The City Of Brick
Certification
- Licensed Realtor
- Skin Care Specialist License
- Nail Tech Specialist License
Timeline
Realtor
Berkshire Hathaway Fox & Roach HomeServices
03.2022 - Current
Personal Banker
Ocean First Bank
09.2018 - 09.2022
Restaurant Owner
Jersey Boardwalk Pizza
05.2005 - 06.2017
Restaurant Supervisor
The Shops At Tiffanys
05.2005 - 03.2014
Real Estate License
Realtor
Cosmetology License
Capri Institute of Hair Design
High School Diploma -
Brick Memorial High School
- Licensed Realtor
- Skin Care Specialist License
- Nail Tech Specialist License
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