Laureen Ellis
Orlando,FL
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
44
44
years of professional experience
Work History
Receptionist/Host
Porsche Orlando- Autonation
12.1998 - Current
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Ward Secretary
Masonic Home
03.1980 - 01.1998
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Contributed to efficient care delivery by accurately recording vital signs, intake/output information, and other relevant data in patients'' charts.
- Facilitated timely patient discharges by coordinating with various departments to prepare necessary documentation.
- Promoted a positive work environment by fostering respectful relationships with colleagues, patients, and their families.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for nurse -physicians medical facility, scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
T.R. Proctor High School
Utica, NY05.1980
Skills
- Customer/Client relations
- Clerical Support
- Customer Service
- Switchboard Operation
- Attention to Detail
- Multi-line telephone operation
- Professional Demeanor
- Greeting and Seating Clients
- Mail distribution
- Data Entry
- Courteous and Professional
- Supply Ordering
- Call Answering and Routing
Accomplishments
I have completed the Porsche Brand Ambassador Program. Achieved in 2023.
Timeline
Receptionist/Host
Porsche Orlando- Autonation
12.1998 - Current
Ward Secretary
Masonic Home
03.1980 - 01.1998
High School Diploma -
T.R. Proctor High School
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