Laureen Hoffman

• Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
• Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
• Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
• Reduced turnaround time for loan approvals by diligently reviewing applications and promptly addressing any discrepancies.
• Utilized advanced organizational skills to manage multiple files simultaneously, prioritizing tasks based on urgency and importance.
• Managed high volume of loans while maintaining strict attention to detail and consistently meeting deadlines.
• Proactively resolved any issues that arose during the closing process, ensuring a smooth transaction for all parties involved.
• Developed strong relationships with title companies, real estate agents, and attorneys to facilitate seamless loan closings.
• Coordinated scheduling of closing appointments with multiple parties involved, streamlining the entire loan closing process.
• Assisted clients in understanding the intricacies of their mortgage agreements through clear explanations and consistent communication throughout the process.
• Worked closely with funding department to ensure prompt disbursement of funds following successful loan closings.
• Ensured accuracy of closing documents by thoroughly reviewing all relevant information prior to client signing appointments.
• Maintained checklists of required documentation and open issues affecting closings.
• Delivered positive customer experiences and successful deal closures through open, constructive communications.
• Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
• Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
• Verified credit histories, personal references and employment backgrounds for each applicant.
• Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
• Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
• Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
• Calculated, reviewed and corrected errors on interest, principal and closing costs.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
• Reviewed and validated details of loan applications and closing documentation.
• Enhanced customer satisfaction with timely and accurate completion of all loan closing tasks, including verifying documentation and ensuring compliance with regulations.
• Provided support to colleagues when needed, fostering a collaborative work environment that facilitated efficient operations within the department.

• Prepared budgeting reports.
• Improved cash flow management by monitoring accounts receivable closely and following up on past-due invoices promptly.
• Ensured compliance with regulatory requirements through meticulous record-keeping and prompt filing of necessary documentation.
• Kept bookkeeping operations in full compliance with legal statutes.
• Organized all financial data into computer system.
• Enhanced financial reporting for executive decision-making by producing accurate and timely financial statements.
• Maintained strong vendor relationships, negotiating favorable payment terms and resolving any disputes in a timely manner.
• Managed month-end and year-end closing.
• Performed month-end closing procedures efficiently, ensuring all transactions were properly recorded and reconciled.
• Acted as a trusted resource for employees seeking clarification or guidance on expense reporting policies and procedures.
• Collaborated with other department heads to develop annual budgets based on historical data and anticipated future needs.
• Reduced discrepancies in inventory records by conducting regular audits and collaborating with warehouse staff to address issues.
• Cultivated a positive work environment that encouraged teamwork, open communication, and continuous improvement of bookkeeping processes.
• Increased productivity of bookkeeping team by providing ongoing training and support on accounting software and best practices.
• Monitored the accuracy of sales tax calculations in invoices, ensuring proper remittance to government agencies per jurisdiction requirements.
• Assisted in the successful completion of external audits by providing thorough documentation and answering auditor inquiries promptly.
• Reconciled and corrected issues with financial records.
• Posted daily receipts and payments in accordance with corporate protocols.
• Reported financial data and updated financial records in ledgers and journals.
• Completed tax forms in compliance with legal regulations.
• Analyzed financial data to assist in budget creation and forecasting.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Monitored front areas so that questions could be promptly addressed.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Optimized organizational systems for payment collections, deposits, and recordkeeping.
• Interceded between employees during arguments and diffused tense situations.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Assisted in the Vigo County Tax Sale; properties that are placed in an auction given they are behind on the property taxes. I would assist those through the process of bidding, tax and fee payment, deed process along with a time line of every step of the process.

I calculated property taxes and assured those who qualified and applied for their property tax deductions, if there is a sewage lien, grass liens that could have been applied.

I kept records filed and up to date.

Stayed up to date with the new laws when those have changed every July to be effective.

Worked with the Vigo County Council taking notes and preparing their meetings. I also worked with the County Council to assist them through the County's budget to calculate and configure Vigo County's budget with each department and elected official.

Worked with the Vigo County Commissioner's taking notes and preparing their meetings. I maintained their record keeping for all signed documents and contracts.

Trained new employees.

Assisted other employees in the office to make sure we maintained our deadlines and the work stayed completed.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar to prepare for operation.
• Followed strict recipes and drink measurements to minimize product used.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Prepared garnishes by evenly slicing and pitting fruits.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.