Laureen Schoenberger
Centerburg,OH
Summary
Proven leader with extensive experience as a Store Manager at Circle K Midwest, adept in customer service and problem-solving. Successfully enhanced customer satisfaction and reduced staff turnover significantly through effective team building and leadership. Skilled in store merchandising and staff development, consistently maintaining high standards of operation and minimizing shrinkage. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Store Manager
Circle K Midwest
11.2006 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Manager
Speedway Gas Station
04.1991 - 05.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Big Walnut High School
Sunbury, OHSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Store Merchandising
- Team Building and Leadership
- Staff training/development
Gardening, Crafts, Cameras
To relax I spend time playing in the dirt, and also like to make something out of nothing , and truly love to take pictures of anything
Timeline
Store Manager
Circle K Midwest
11.2006 - Current
Store Manager
Speedway Gas Station
04.1991 - 05.2006
High School Diploma -
Big Walnut High School