Laureen Shinsky
Starbucks
Beaumont,CA
1
Certification
23
years of professional experience
District & Store Manager with 16+ years of retail and operations leadership across multi-site portfolios, driving measurable sales and team development. Expert in hiring, training, and coaching managers and front-line staff to improve service quality, increase retail revenue (up to 35%) and boost sales (up to 25%) through targeted coaching, inventory control, and operational process improvements. Skilled in payroll, scheduling, P&L oversight, KPI analysis, and customer-focused strategies, with a goal of expanding district-level impact and building high-performing teams. Delivering a welcoming team environment.
Work History
Store Manager- Interim District Manager
4 Years 8 Months- Interim district manager for 10 locations.
- Customer service results.
- Partner development lead Advanced Development Programs.
- Process payroll and scheduling.
- Food and beverage quality trainings.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and bring in more value to customers.
- Monitored inventory levels and placed orders. Update pars weekly.
- Interviews, hiring, on boarding, training, sales coaching, retail performance, payroll, and KPI YOY/MOM performance.
- Analyzes daily sales patterns to adjust staffing and product placement, improving service consistency and producing noticeable gains in throughput and customer flow.
- Coaches baristas through structured shadowing and feedback cycles, elevating drink quality and accelerating new-hire competency for steadier shift performance.
District Manager
2 Years 5 Months- Responsible for running the entire operations for 3 locations: Rancho Cucamonga, Eastvale, and Brea.
- Main objective was to grow employees and set trainings.
- Held management accountable in daily duties.
- Offered coaching and training to all employees.
- Focused on customer service, interviews, hiring, on boarding, training, sales coaching, retail performance, payroll, and KPI YOY/MOM performance.
- Coached representatives on objection-handling techniques and consultative selling, increasing confidence and generating more meaningful client conversations.
General Manager
4 Years- Helped train and coach new managers at all 10 locations monthly.
- Managed routine operations and clinical projects, including setting targets and performance standards in accordance with a set monthly budget and with expert leadership of a 35-person team.
- Managed recruitment, hiring and training of staff on areas of job responsibilities.
- Implemented policies and procedures for weekly, monthly and quarterly audits.
- Completed payroll bi-weekly.
- Set goals to improve MOM/YOY goals.
- Profit and Loss. Increased retail by 35% and sales by 25%.
- Set employee schedules.
- Cash handling and deposits.
- Customer service follow ups.
- Weekly and monthly reviews.
- Met with retail representatives.
- Inventory and retail ordering.
- Mentored store leaders with performance coaching and hands-on problem solving, strengthening leadership capabilities and sustaining team morale.
Marketing Coordinator & Cashier
5 Years 6 Months- Delivered excellent customer service experience.
- Maintained repeat customers for referrals and future business.
- Gained knowledge in customer service skills, business strategies, and problem solving.
- Duties included: Greeting members, cashiering, answering phone calls, returning unwanted product, signing up new members, marketing to the public, stocking the store, keeping member satisfaction.
- Trained new hires on POS procedures and membership benefits, providing hands-on coaching that accelerated onboarding and strengthened team reliability.
- Engaged members with tailored membership upsell conversations and benefit explanations, enhancing perceived value and encouraging enrollment consideration.
Hostess
2 Years 6 Months- Lead Hostess trainer for team of 12 hostess.
- Worked in a highly fast-paced environment, learning to multi-task.
- Tested skills in teamwork, communication, and organization.
- Duties included: Answering phone calls, Seating guests, Scheduling reservations, Explaining new menu items, placing to go orders, support servers, bussers, and bartenders when needed, scheduling catering events and planning server sections.
- Managed reservation log and updated front-of-house notes to prevent double-bookings and ensure accurate guest preferences were honored.
- Monitored dining room capacity and adjusted seating rotations to maintain steady guest flow, supporting consistent service pacing and reduced bottlenecks.
- Trained new hosts on POS basics and conflict de-escalation, equipping staff to handle busy shifts and preserve a calm dining experience.
Childcare Provider
5 Years 9 Months- Built a great relationship with all members of the child care by keeping a positive attitude.
- Logged down every parent's specific needs and restrictions for each child.
- Duties included: Checking children in/out of the system, Cleaning the rooms, Handling the register, Scheduling the next appointments, Training new employees.
- Fostered a warm, inclusive atmosphere that encouraged curiosity and positive socialization among children.
Education
High School Diploma
Skills
Project management
Retail management
Marketing
P&L Management
Event Planning
Business Development
Human Resources
Interviewing
Front Desk
Inventory Control
Payroll
Retail Sales
Restaurant Experience
Leadership Experience
Customer Service
Microsoft Word
Outlook
Office & Excel
Talent Development
Strategic Planning
Regional Leadership
Project management
Problem-solving
Customer service
Multitasking and organization
Store operations
Team leadership
Training and mentoring
Inventory management
Store merchandising
Leadership development
Operational efficiency
Performance reviews
Sales coaching
Maximizing profitability
Marketing and promotions
Personal Information
Title: District & Store Manager
Accomplishments
- Accomplishments
Additional information
- Accomplishments
- Manager of the quarter Jan 2017, July 2018, Sept 2023 at Massage Envy
- Manager of the quarter Sept 2025 & Jan 2026 at Starbucks
Certification
Starbucks Manager of the Quarter- Jan 2024, July 2024, Oct 2025 & April 2026
Amazing Lash Studio District Manager of the Quarter- Jan 2021 & July 2021
Timeline
Store Manager- Interim District Manager
Starbucks
01.2022 - CurrentRead More
District Manager
Amazing Lash Studio
05.2019 - 10.2021Read More
General Manager
Massage Envy
04.2015 - 04.2019Read More
Marketing Coordinator & Cashier
Costco
12.2008 - 06.2014Read More
Hostess
BJ's Restaurant and Brewery
01.2006 - 07.2008Read More
Childcare Provider
PFB Nursery
01.2004 - 10.2009Read More
Western Christian High
High School Diploma
Read More